Lawrence Stevenson
Conyers
Summary
Motivated and versatile professional with a bachelor’s degree in English and Psychology bringing a strong foundation in communication, critical thinking, and understanding human behavior. Proven leadership and management skills developed through hands-on experience leading teams, optimizing performance, and fostering a positive, goal-driven environment. Highly disciplined with a lifelong passion for martial arts, which fuels my focus, resilience, and commitment to continuous improvement. I am known for blending strategic insight with people-centered leadership to drive results and build strong, collaborative teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness
Conyers
03.2024 - Current
- Analyzed market trends and competitor activities to support strategic planning.
- Managed inventory levels and ordering processes to guarantee product availability.
- Implemented customer feedback systems to enhance service quality and satisfaction.
- Ensured compliance with company policies and industry regulations during operations.
- Assisted in budget preparation while monitoring expenses for operational departments.
- Provided training and guidance to staff on procedures and policies.
- Resolved customer complaints promptly, maintaining professionalism throughout interactions.
- Oversaw daily store operations, including scheduling and supervising team members.
OVERNIGHT OPERATIONS MANAGER
Pet Smart
McDonough
02.2023 - 02.2024
- Coordinated inventory management and stock replenishment processes to optimize resources.
- Implemented safety protocols, ensuring a secure working environment for all staff.
- Assisted in training new team members on store procedures to enhance operational efficiency.
- Directed operations staff through guidance and support to achieve company objectives.
- Collaborated with departments to improve operational workflows across various functions.
- Built strong operational teams to effectively meet process and production demands.
Phlebotomist/Lead Plasma Processing Technician
CSL Plasma
Jonesboro
03.2022 - 02.2024
- Collected blood samples using venipuncture and capillary techniques.
- Maintained sterile environment for procedures and equipment.
- Prepared specimens for laboratory analysis and transport.
- Documented patient information and sample details accurately.
- Communicated effectively with patients to ease anxiety during procedures.
- Collaborated with healthcare professionals to ensure efficient workflow.
- Adhered to safety protocols for handling biohazard materials.
- Trained new staff on proper phlebotomy techniques and best practices.
Inventory Management Specialist
Macy's Warehouse
Houston
08.2021 - 09.2022
- Managed inventory levels to ensure optimal stock availability.
- Coordinated daily shipments to maintain timely delivery schedules.
- Conducted regular audits to verify inventory accuracy and compliance.
- Operated warehouse management systems for tracking inventory movements.
- Trained new staff on inventory processes and safety procedures.
- Collaborated with team members to improve inventory handling efficiency.
- Resolved discrepancies in stock records through investigation and reconciliation.
- Implemented best practices for storage and organization within the warehouse.
- Performed physical counts of inventory and reconciled with computer-generated reports.
Lead Inventory Specialist
Sephora Warehouse
Katy
05.2019 - 06.2022
- Managed inventory control processes to ensure accurate stock levels.
- Coordinated with suppliers to streamline order fulfillment and delivery schedules.
- Supervised team members in daily inventory tasks and best practices.
- Analyzed inventory data to identify trends and optimize stock management.
- Developed training materials for new staff on inventory procedures and systems.
- Implemented improved methods for tracking inventory using modern software tools.
- Conducted regular audits of stock to maintain compliance with company policies.
Sales Manager
24 Hour Fitness
San Jacinto
02.2017 - 04.2019
- Led sales team in achieving monthly targets and driving revenue growth.
- Developed training programs to enhance team performance and product knowledge.
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Analyzed market trends to identify new sales opportunities and strategies.
- Conducted regular performance reviews and provided constructive feedback to staff.
- Implemented CRM systems for tracking customer interactions and sales data.
- Organized team meetings to discuss strategies, share insights, and foster communication.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Representative
Conns Home Plus Warehouse
Houston
05.2016 - 07.2017
- Identified client needs and presented tailored product solutions effectively.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Delivered product demonstrations to showcase features and benefits effectively.
- Maintained accurate records of customer interactions in CRM systems.
- Trained junior sales staff on best practices and company policies.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
Sales Associate
Trader Joe's
Houston
01.2015 - 02.2016
- Stocked shelves with products to maintain organized and accessible displays.
- Assisted customers in locating items and answering product inquiries.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained cleanliness of the store, ensuring a welcoming shopping environment.
- Collaborated with team members to restock inventory and prepare for sales events.
- Monitored expiration dates on products, removing outdated items promptly.
- Handled customer complaints professionally, providing satisfactory resolutions.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX07-2023
Bachelor of Arts - English
University of Houston
Houston, TX07-2023
Bachelor of Arts - Psychology
University of Houston
Houston, TX07-2023
High School Diploma -
Hastings Highschool
Houston, TX05-2017
Skills
- Customer service
- Budget preparation
- Inventory management
- Team building
- Regulatory compliance
- Operational efficiency
- Staff training
- Problem solving
- Market analysis
- Sales strategy
- Performance management
- Conflict resolution
- Safety protocols
- Promotions implementation
- Process improvements
- Customer retention
- Team leadership expertise
- Sales management
- KPI tracking
- Staff hiring
- Interpersonal communication
- CPR certification
Certification
- Fork Lift Certified
- Reach Truck Certified
- CPR Certified
Accomplishments
- BJJ Black Belt
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Assistant General Manager
Planet Fitness
03.2024 - Current
OVERNIGHT OPERATIONS MANAGER
Pet Smart
02.2023 - 02.2024
Phlebotomist/Lead Plasma Processing Technician
CSL Plasma
03.2022 - 02.2024
Inventory Management Specialist
Macy's Warehouse
08.2021 - 09.2022
Lead Inventory Specialist
Sephora Warehouse
05.2019 - 06.2022
Sales Manager
24 Hour Fitness
02.2017 - 04.2019
Sales Representative
Conns Home Plus Warehouse
05.2016 - 07.2017
Sales Associate
Trader Joe's
01.2015 - 02.2016
Bachelor of Science - Psychology
University of Houston
Bachelor of Arts - English
University of Houston
Bachelor of Arts - Psychology
University of Houston
High School Diploma -
Hastings Highschool
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