LAYANA KENNEDY
Riverdale
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Entry-Level Cable Technician
Layer One Technologies
10.2025 - 01.2026
- Installed, terminated, and tested low-voltage cabling, including Cat5e/Cat6 and coaxial cables.
- Assisted with running cable through ceilings, walls, and conduit.
- Labeled, organized, and documented cable runs.
- Used hand tools and testing equipment to verify proper connections.
- Followed safety procedures and OSHA guidelines.
- Worked alongside senior technicians to troubleshoot and complete installations.
- Maintained clean and organized job sites.
- Installed and repaired cable systems for residential and commercial clients.
Panel Wire Technician
Vanguard
Morrow
09.2025 - 10.2025
- Installed and maintained wire systems ensuring optimal performance and reliability.
- Diagnosed and repaired wiring issues, minimizing downtime and enhancing system efficiency.
- Collaborated with team members to troubleshoot technical problems during installations.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
Electrical Technician
United Education Institute
Morrow
08.2024 - 05.2025
- Used hand and power tools to install and assemble electrical wiring and fixtures.
- Installed, operated, and maintained electrical systems in compliance with safety standards and regulations.
- Performed routine maintenance and inspections on electrical systems, components, and equipment.
- Troubleshot and repaired complex electrical problems on a variety of equipment.
- Inspected components of industrial equipment for accurate assembly and installation.
- Installed new components into existing systems while ensuring compatibility with the existing infrastructure.
Customer Service Representative
Georgia Auto Pawn
Pembroke
05.2023 - 04.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding products, services, and policies.
- Assisted in processing orders and managing returns.
- Maintained detailed records of customer interactions.
Education
Diploma - Electrical Technician Candidate
United Education Institute
Morrow, GAHigh School Diploma -
Riverdale High School
Riverdale, GASkills
- Customer Service
- Team Collaboration
- Operations Support
- Time Management
- Problem Solving
- Electrical Safety
- Basic Electrical Knowledge
- Attention to Detail
- Tool Proficiency
- Reliability
Certification
OSHA 10
References
References available upon request
Timeline
Entry-Level Cable Technician
Layer One Technologies
10.2025 - 01.2026
Panel Wire Technician
Vanguard
09.2025 - 10.2025
Electrical Technician
United Education Institute
08.2024 - 05.2025
Customer Service Representative
Georgia Auto Pawn
05.2023 - 04.2024
Diploma - Electrical Technician Candidate
United Education Institute
High School Diploma -
Riverdale High School