Summary
Overview
Work History
Education
Skills
Timeline
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Layla Hirsch

Cumming

Summary

Proactive, goal-oriented, and Dedicated individual with demonstrated strengths in customer service, time management and leadership. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with proven background creating positive relationships and exceeding goals. Always willing to take initiative on any task. Adapts quickly to new needs and policies.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Caribou Coffee
10.2023 - Current
  • Supervised and support a team of 18 employees to ensure high-quality customer service and efficient store operations.
  • Train and onboarded new hires, reinforcing brand standards, drink preparation techniques, and customer engagement.
  • Monitored sales, labor costs, and inventory to meet performance targets and increase profits by up to 12.4% daily.
  • Lead shifts with a focus on productivity, cleanliness, and team morale, resulting in high customer retention.
  • Handled escalated customer concerns and resolve issues to maintain brand loyalty.
  • Conducted performance evaluations and provided constructive feedback to employees.

Shift Supervisor

Starbucks
03.2023 - 09.2023
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Created a strong and positive work environment
  • During General Manager's absence, oversaw store operations, managed staff performance, and delegated tasks to ensure smooth daily workflow.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Assistant Manager

Cup of Joes
05.2022 - 02.2023
  • Satisfied customers consistently, quickly meeting needs with knowledgeable service.
  • Achieved high inspection scores by following health department requirements.
  • Maximized business profits by effectively controlling costs, marketing business and coaching employees on successful sales strategies.
  • Navigated periods of high volume with calm demeanor to keep store operating to standard.
  • Secured money and prevented losses with register and cash handling controls.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Barista

Starbucks
01.2021 - 05.2022
  • Prepared beverages with speed and accuracy to minimize customer wait times.
  • Documented complex orders to accurately process payments in POS system.
  • Effectively steered customers toward specials with suggestions and vibrant descriptions.
  • Trained new workers in correct use of equipment, customer service techniques and beverage recipes.
  • Identified and reported on supply needs for new inventory orders.
  • Learned the role fast and quickly became promoted to Shift Supervisor within 3 months.

Education

Diploma -

Nixa High School
Nixa, MO
05.2021

Skills

  • Coachable
  • Proactive self-starter
  • Energetic
  • Team leadership strength
  • Effective communication
  • Budget control

Timeline

Assistant General Manager

Caribou Coffee
10.2023 - Current

Shift Supervisor

Starbucks
03.2023 - 09.2023

Assistant Manager

Cup of Joes
05.2022 - 02.2023

Barista

Starbucks
01.2021 - 05.2022

Diploma -

Nixa High School

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Layla Hirsch