Layla Lumpkin
Athens
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Possesses a strong work ethic and the ability to work independently or as a team to complete projects in a timely manner. Skilled in performing quality control inspections, managing safety protocols, customer service, and cash handling. Given all my experience, I know that I can significantly contribute to the success of the company if permitted.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sonic Drive-in
06.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Truck Loader
Ollies Bargain Outlet
10.2022 - 01.2023
- Improved loading efficiency by coordinating with team members and adjusting work schedules accordingly.
- Reduced truck loading times by streamlining processes and implementing time-saving techniques.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
Cashier
The Varsity
12.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Cashier
Kohl's
08.2020 - 12.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor of Science - Nursing
Georgia Southern University
Statesboro, GA05.2025
High School Diploma -
Clarke Central High School
Athens, GA05.2021
Skills
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Cost Reduction
- Recruiting and Interviewing
- Sales Strategies
- Team Motivation
- Goal setting
- Customer service orientation
- Guest Services
Timeline
Truck Loader
Ollies Bargain Outlet
10.2022 - 01.2023
Cashier
The Varsity
12.2020 - 06.2021
Customer Service Cashier
Kohl's
08.2020 - 12.2020
Assistant Manager
Sonic Drive-in
06.2019 - Current
Bachelor of Science - Nursing
Georgia Southern University
High School Diploma -
Clarke Central High School
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