LAYLA SYLVESTER
Weston
Summary
Detail-oriented and analytical professional with extensive experience in reviewing records, maintaining accurate documentation, and resolving customer concerns while ensuring compliance with established procedures. Expertise in data entry, information verification, record management, and problem resolution within fast-paced environments demonstrates a strong ability to investigate issues, evaluate information for accuracy, and make sound decisions while upholding confidentiality. Proficient in Microsoft Office Suite, electronic record systems, and customer service, with a commitment to excellence. Ready to contribute as a Claims Examiner by leveraging attention to detail, organizational skills, and dedication to accuracy to enhance claims processing and resolution efficiency.
Overview
8
8
years of professional experience
Work History
Beauty Associate
BELK
12.2024 - Current
- Maintain accurate customer records, appointment schedules, and documentation.
- Review customer needs and provide solutions while ensuring a positive customer experience.
- Process transactions accurately and reconcile information with attention to detail.
- Manage inventory records and verify product information to maintain operational accuracy.
- Resolve customer concerns professionally while adhering to company policies and procedures.
Cashier Associate
CVS PHARMACY
03.2024 - 10.2024
- Verified transaction information and maintained accurate records in a fast-paced environment.
- Assisted customers with inquiries, issue resolution, and account-related concerns.
- Handled confidential customer information with professionalism and discretion.
- Maintained compliance with company procedures and cash-handling standards.
Online Grocery Pickup & Stocking Associate
WALMART SUPERCENTER
08.2020 - 02.2023
- Reviewed and verified customer orders to ensure accuracy and completeness.
- Investigated discrepancies in inventory and order information to reduce errors.
- Maintained detailed records while meeting productivity and quality standards.
- Coordinated with team members to resolve issues and ensure timely order fulfillment.
- Consistently achieved a pick rate exceeding 95% while maintaining accuracy.
Student Nursing Aide
LILLIAN CARTER HEALTH & REHABILITATION CENTER
08.2018 - 04.2019
- Documented patient information accurately and maintained confidential records.
- Verified and recorded vital signs and patient data with strong attention to detail.
- Communicated effectively with healthcare staff regarding patient needs and observations.
- Followed established procedures and documentation standards to ensure compliance.
Education
Radiologic Technology Program -
Columbus Technical College
05.2026
High School Diploma - undefined
Webster County High School
05.2020
Certified Nursing Assistant - CNA
South Georgia Technical College
05.2019
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Data Entry
- Electronic Records Management
- Documentation Review
- Information Verification
- Records Maintenance
- Scheduling Systems
- Data Analysis
- Administrative Support
Timeline
Beauty Associate
BELK
12.2024 - Current
Cashier Associate
CVS PHARMACY
03.2024 - 10.2024
Online Grocery Pickup & Stocking Associate
WALMART SUPERCENTER
08.2020 - 02.2023
Student Nursing Aide
LILLIAN CARTER HEALTH & REHABILITATION CENTER
08.2018 - 04.2019
High School Diploma - undefined
Webster County High School
Certified Nursing Assistant - CNA
South Georgia Technical College
Radiologic Technology Program -
Columbus Technical College