Layonia Leek
Lithonia
Summary
Dynamic and results-oriented professional with a proven track record at Apple, where I enhanced customer satisfaction and reduced escalations through effective problem-solving and excellent communication. Skilled in collaboration and computer technology, I consistently exceed performance metrics, demonstrating a dependable ability to multitask and maintain composure under pressure.
Overview
2
2
years of professional experience
Work History
Chime Solutions
Chime
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Verizon Specialists
Verizon Wireless
01.2024 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Restructured customer service process, ensuring quicker response times.
Apple Technical Support Representative
Apple
03.2023 - 11.2023
- Reduced escalations to higher-level support teams by effectively resolving customers'' inquiries on initial contact.
- Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
- Contributed to team success by meeting or exceeding individual performance metrics regularly.
- Collaborated with team members to share knowledge and develop solutions for complex technical problems.
- Streamlined the support process by creating clear documentation of common issues and resolutions.
Education
Spray - Berry High School
Marietta, GA06.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Timeline
Chime Solutions
Chime
08.2024 - Current
Verizon Specialists
Verizon Wireless
01.2024 - 11.2024
Apple Technical Support Representative
Apple
03.2023 - 11.2023
Spray - Berry High School
Similar Profiles
HETINDER KAURHETINDER KAUR
Office Administrator at ChimeOffice Administrator at Chime
James GallardoJames Gallardo
Executive Member Relations Specialist at ChimeExecutive Member Relations Specialist at Chime
Angela GlassAngela Glass
Call Center Representative at ChimeCall Center Representative at Chime