LAZARUS DURANT
Atlanta
Summary
Motivated front office manager dedicated to enhancing guest experiences through efficient operations. Proven success in coordinating events and leading teams to achieve departmental objectives, ensuring high levels of customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Operations Manager
Springhill Suites Charlotte Airport
Charlotte
01.2023 - 04.2026
- Supervised daily operations to ensure efficient guest service and satisfaction.
- Oversaw front desk and housekeeping staff to ensure room readiness for guests.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Delegated work to staff, setting priorities and goals.
Front Desk Manager
AC / Residence Inn Charlotte City Center
Charlotte
01.2020 - 01.2023
- Managed front desk operations, ensuring efficient guest check-in processes that enhanced guest satisfaction.
- Monitored reservations to effectively coordinate incoming parties and special events, optimizing front desk workflow.
- Promoted loyalty programs, successfully increasing repeat business through targeted customer engagement.
- Prepared monthly budgets for the front office department based on projected sales figures.
Front Desk Clerk
Four Points by Sheraton - Charlotte
Charlotte
06.2015 - 01.2020
- Greeted guests warmly, facilitating efficient check-in experiences.
- Handled guest inquiries and resolved issues promptly, enhancing guest satisfaction.
- Answered incoming calls and directed them to the appropriate personnel.
- Maintained clean, orderly lobby area stocked with necessary supplies, promoting a welcoming environment.
Education
Associate of Applied Science - Business Management
Borough of Manhattan Community College
New York, NY05-2014
Skills
- Process improvement
- Quality assurance
- Problem solving
- Team management
- Leadership
- Communication
- Negotiation
- Critical thinking
- Customer service
References
Reference provided upon request
Awards
The Spirit to Serve, Mr. J.W. Marriott Jr.
Timeline
Operations Manager
Springhill Suites Charlotte Airport
01.2023 - 04.2026
Front Desk Manager
AC / Residence Inn Charlotte City Center
01.2020 - 01.2023
Front Desk Clerk
Four Points by Sheraton - Charlotte
06.2015 - 01.2020
Associate of Applied Science - Business Management
Borough of Manhattan Community College