Luna Beyene
9 Mile Station
ATLANTA
1
Language
10
years of professional experience
Detail-oriented professional with experience in fast-paced dining environments. Skilled in coordinating food orders and maintaining cleanliness. Focused on ensuring guest satisfaction and warm execution to uphold service excellence.
Work History
Brunch Server
1 Year 5 Months- Delivered exceptional customer service during busy brunch hours, ensuring a positive dining experience.
- Managed multiple tables efficiently while providing attentive service to guests' needs.
- Coordinated food and beverage orders with kitchen staff to maintain timely service and accuracy.
- Assisted in training new servers on menu items, service protocols, and POS system usage.
Host Coordinator
9 Months- Managed reservations and waitlists using seating software to maximize table turnover efficiency.
- Greeted and seated guests, ensuring prompt and friendly service for optimal customer experience.
- Collaborated with kitchen staff to communicate guest needs and enhance overall service flow.
- Handled guest inquiries and concerns professionally, resolving issues to ensure satisfaction.
Cashier/Barista
1 Year 7 Months- Provided exceptional customer service, addressing inquiries and resolving issues to enhance satisfaction.
- Processed customer transactions efficiently, ensuring accurate cash handling and register reconciliation.
- Maintained cleanliness and organization of work area, promoting a welcoming environment for guests.
- Assisted in training new staff on operational procedures and customer engagement techniques.
FOH Staff Member
1 Year 9 Months- Managed front of house operations, ensuring efficient workflow and guest satisfaction.
- Delivered exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Implemented upselling techniques, contributing to increased sales and enhanced guest experiences.
Cashier
8 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and repeat business.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and restocked supplies as needed to support daily operations.
Education
Bachelor of Arts - International Affairs
Skills
Food safety
Cleanliness standards
Order accuracy
Sanitation practices
Guest relations
Menu knowledge
Order precision
Upselling techniques
Languages
Spanish
Limited Working
Timeline
Brunch Server
9 Mile Station
10.2024 - 03.2026Read More
Host Coordinator
Doi Moi
08.2022 - 05.2023Read More
Cashier/Barista
Panera Bread
01.2018 - 08.2019Read More
FOH Staff Member
Zaxby’s
04.2017 - 01.2019Read More
Cashier
Dairy Queen
09.2016 - 05.2017Read More
Howard University
Bachelor of Arts from International Affairs
Read More