Leah Williamson
Conyers
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Jackson Hewitt
Brookhaven
11.2024 - Current
- Provided support to clients during tax season, ensuring a smooth, welcoming experience.
- Responded to the client's concerns, complaints, and reviews using Medallia.
- Scheduled client appointments, maintained accurate records, and facilitated an efficient office workflow.
- Supported daily office operations through data entry, filing, and maintaining a clean, professional work environment.
Customer Service Associate
Jackson Hewitt
Smyrna
12.2023 - 05.2024
- Provided support to clients during tax season, ensuring a smooth and welcoming experience.
- Scheduled and managed client appointments, managed accurate records, and facilitated efficient office workflow.
- Responded to client inquiries regarding services, pricing, and appointment scheduling in-person and over phone.
- Promoted Jackson Hewitt's services and seasonal offers to enhance client's satisfaction and retention.
Cashier
Chapel Beauty
Lithonia
09.2023 - 01.2024
- Provided friendly and knowledgeable customer service in a fast paced beauty retail environment.
- Operated cash register and POS system to process purchases, returns, and exchanges accurately.
- Assisted customers with product selection, including hair care, skin care, and cosmetics.
- Maintained organized and visually appealing displays to promote products and sales.
- Restocked shelves, managed inventory, and ensured cleanliness of checkout and sales areas.
Supervisor in Training
TryScents
Douglasville
03.2021 - 12.2022
- Supported store management in daily operations, i.e. team supervision, customer service, and sales performance.
- Trained in inventory management, staff scheduling, and open/close procedures.
- Mentored new sales associates on products knowledge, customer engagement, and sales techniques.
- Developed leadership and decision making skills in preparation for full supervisor responsibilities.
Customer Service Cashier
TryScents
Douglasville
07.2020 - 03.2021
- Welcomed and catered to customers by assisting them in selecting fragrances tailored to their preferences.
- Maintained knowledge of fragrance brands, notes, promotions to drive sales and enhance customer experience.
- Operated POS system efficiently, handled cash and credit transactions, exchanges, and returns.
- Managed product displays and ensured cleanliness and organization of sales area.
- Handled inventory stocking, tagging, and restocking to maintain product availability.
Education
High School Diploma -
John McEachern High School
Powder Springs, GA05-2022
Certification - Registered Behavioral Tech
Relias Academy
Remote CourseSkills
- Customer service
- Appointment scheduling
- Data entry
- POS operation
- Inventory control
- Stocking and restocking
- Team Support
- Communication
- Organization
Timeline
Customer Service Associate
Jackson Hewitt
11.2024 - Current
Customer Service Associate
Jackson Hewitt
12.2023 - 05.2024
Cashier
Chapel Beauty
09.2023 - 01.2024
Supervisor in Training
TryScents
03.2021 - 12.2022
Customer Service Cashier
TryScents
07.2020 - 03.2021
High School Diploma -
John McEachern High School
Certification - Registered Behavioral Tech
Relias Academy