Leah Clay
Atlanta
Summary
Administrative Professional with extensive skills in project management, data entry, and records management. Successfully coordinates daily operations and supports staff by maintaining effective filing systems and ensuring compliance with sensitive information handling. Committed to delivering exceptional service and improving operational workflows.
Overview
10
10
years of professional experience
Work History
Administrative Generalist
Securitas Security Services USA
Atlanta
03.2026 - Current
- Facilitated communication between departments to enhance workflow effectiveness.
- Organized and maintained filing systems for confidential documents.
- Provided administrative support to department managers and supervisors.
- Updated databases with new contact information or changes in existing contacts.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Assisted with onboarding of new employees by providing necessary paperwork and orientations.
- Researched topics related to organizational activities or projects upon request.
- Managed office supply inventory, placing orders as needed.
- Maintained records and personnel files to drive administration and office support.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
Lactation Consultant - Volunteer
Reaching Our Sisters Everywhere
Atlanta
10.2016 - 01.2026
- Deliver education, counseling, and event support to promote community health awareness.
- Collaborate with families to create effective care and support plans.
- Assist with event coordination and outreach activities.
Guest Services Associate
Emory University Hospital
Atlanta
11.2023 - 10.2025
- Serve as the first point of contact for guests, patients, and staff, delivering exceptional customer service.
- Manage front desk responsibilities, including answering calls, directing inquiries, and providing facility information.
- Assist patients with appointment coordination and wayfinding.
- Ensure compliance with HIPAA privacy regulations when handling sensitive patient information.
- Resolve guest concerns promptly, escalating issues when necessary.
Breastfeeding Peer Counselor
Grady Memorial Hospital
Atlanta
08.2018 - 12.2022
- Supported patients and families through counseling, education, and personalized care plans.
- Documented patient information and ensured accuracy in program eligibility records.
- Assisted with WIC eligibility, benefits, and distribution of program-approved foods.
- Facilitated group sessions and provided educational resources.
Breastfeeding Peer Counselor
Clayton County Board of Health
Morrow
10.2016 - 10.2018
- Supported patients through education and guidance during clinic and home visits to enhance breastfeeding practices.
- Coordinated appointments and developed tailored breastfeeding support plans to meet individual client needs.
- Assessed client health and nutrition to identify and address specific breastfeeding challenges.
Education
Some College Coursework Completed - Social Work
Georgia State University
Atlanta, GASkills
- Office administration
- Office Support
- Scheduling
- Records management
- Document management
- Workflow facilitation
- Meeting Coordination
- Time Management
- Prioritization
- Problem-solving
- Attention to detail
- Communication
- Project management
- Management
- Data analysis
- Issue Resolution
- Organization
Timeline
Administrative Generalist
Securitas Security Services USA
03.2026 - Current
Guest Services Associate
Emory University Hospital
11.2023 - 10.2025
Breastfeeding Peer Counselor
Grady Memorial Hospital
08.2018 - 12.2022
Lactation Consultant - Volunteer
Reaching Our Sisters Everywhere
10.2016 - 01.2026
Breastfeeding Peer Counselor
Clayton County Board of Health
10.2016 - 10.2018
Some College Coursework Completed - Social Work
Georgia State University