Leah Hugie
Atlanta
Summary
Motivated sales and client relations professional with experience spanning healthcare, telecommunications, and large-scale customer operations. Strong background in managing diverse accounts, leading strategic conversations, and identifying growth opportunities within complex organizations. Skilled in problem-solving, communicating value, and building long-term client relationships. Experienced in supporting enterprise clients and interpreting data to strengthen service delivery and business outcomes.
Overview
11
11
years of professional experience
Work History
Senior Client Services & Benefits Support Specialist
UnitedHealth Group
01.2021 - Current
- Managed and strengthened business relationships with employer groups and consultants across various markets.
- Collaborated cross-functionally to resolve escalations, ensure regulatory compliance, and improve overall client satisfaction.
- Contributed to new business acquisition efforts while consistently meeting or exceeding performance targets.
Sales & Solutions Specialist
Verizon
01.2019 - 01.2021
- Managed full sales cycle from lead qualification to contract close in a high-volume environment.
- Oversaw a portfolio of small-to-mid-size business accounts, identifying upsell opportunities and driving revenue growth.
- Analyzed customer needs to recommend solutions, consistently surpassing monthly sales goals.
- Built strong internal and external networks that supported referrals and long-term pipeline health.
Business Account Executive
Xfinity (Comcast)
01.2017 - 01.2019
- Prospected and secured complex telecommunications solutions for businesses with multi-site operations.
- Coordinated with engineering, provisioning, and leadership teams to support long sales cycles and successful implementation.
- Achieved consistent quota performance and received recognition as a district top performer.
Guest Services & Relationship Specialist
Universal Orlando Resort
01.2015 - 01.2017
- Delivered high-level customer service and resolved complex guest concerns in a fast-paced environment.
- Strengthened communication and relationship-building skills, contributing to increased guest satisfaction.
- Partnered with attractions, operations, and safety teams to maintain smooth and efficient guest experiences.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL06-2020
Skills
- Client Relationship Development
- B2B Sales & Account Growth
- Strategic Communication & Negotiation
- Pipeline Oversight & Long-Term Deal Management
- Collaborative Teamwork
- Enterprise Client Support
- Customer Experience Optimization
- Salesforce & CRM Platforms
- Microsoft Excel & Data Reporting
- Healthcare & Benefits Knowledge
- Complex Problem-Solving
Achievements & Highlights
- Exceeded sales quotas at Verizon and Xfinity, earning multiple Top Performer acknowledgments.
- Supported enterprise-level healthcare benefits engagement initiatives at UnitedHealth Group.
- Developed advanced negotiation, communication, and client-management skills across multiple industries.
Timeline
Senior Client Services & Benefits Support Specialist
UnitedHealth Group
01.2021 - Current
Sales & Solutions Specialist
Verizon
01.2019 - 01.2021
Business Account Executive
Xfinity (Comcast)
01.2017 - 01.2019
Guest Services & Relationship Specialist
Universal Orlando Resort
01.2015 - 01.2017
Bachelor of Arts - Psychology
University of Central Florida