LEAH TITSWORTH
Snellville
Summary
Highly organized and dependable individual with a strong aptitude for managing priorities and taking initiative.
Known for my commitment to learning and my proactive approach, I am eager to contribute to company growth. Excited to bring my dedication and skills to your dynamic team, adding value through my enthusiasm and readiness to learn.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Kids Club Attendant
LA Fitness
2024.07 - Current
- Delivered excellent service by greeting and checking in members and guests while managing phone calls and addressing inquiries promptly.
- Maintained cleanliness and organization of the front desk and restrooms to ensure a professional and welcoming environment.
- Processed membership payments and account updates with accuracy, contributing to seamless operations.
- Ensured the safety of children in the Kids Club by supervising activities and creating a fun, engaging atmosphere.
- Built strong relationships with parents and members, fostering trust and a positive community within the gym.
Store Associate
Dollar General
2024.02 - 2024.03
- Provided friendly and efficient service by greeting customers and assisting with purchases.
- Processed transactions accurately while collecting payments and bagging merchandise.
- Maintained cleanliness and organization of the front end, ensuring a tidy and welcoming retail space.
- Restocked shelves and created appealing merchandise displays to enhance the shopping experience.
- Collaborated with team members to ensure smooth operations and excellent customer satisfaction.
Busser
North Italia Restaurant
2022.08 - 2022.10
- Thrived in a fast-paced environment, ensuring swift table resets and preparation for new customers.
- Maintained impeccable cleanliness by promptly collecting trash, addressing spills, and clearing trays.
- Collaborated effectively with team members, continuously seeking process improvements to boost productivity.
- Cultivated strong relationships with managers and colleagues, contributing to a positive work environment and team success.
Home Caregiver
Family Caregiver (Grandmother)
2018.01 - 2020.12
- Assisted with dressing, grooming, and feeding, ensuring daily needs were met with care and compassion.
- Monitored vital signs and medication reactions, promptly addressing health concerns and reporting changes.
- Managed household tasks, including cleaning personal spaces, shopping for supplies, and transportation to appointments.
- Maintained accurate records by documenting care plans and progress updates in journals and logbooks.
- Provided emotional support and companionship, creating a comforting and supportive environment.
Intern (Co-op Support Representative)
Cox Automotive
2017.07 - 2018.01
- Elevated customer satisfaction by efficiently managing email and telephone inquiries, ensuring a positive experience for Auto Trader consumers.
- Resolved up to 50+ cases per week, utilizing research and critical thinking to address complex issues effectively.
- Generated documentation for dealers upon request, ensuring seamless and professional communication.
- Maintained accurate records while collaborating with the team to improve processes and share insights.
- Contributed to a supportive work environment by fostering growth and collaboration with colleagues.
Training Program
Year Up Greater Atlanta
2017.02 - 2018.01
- Completed a leading one-year career development program with 250 corporate partners nationwide.
- Acquired 200+ hours of hands-on training in project coordination and management.
- Relevant courses included Business Communication and Writing, Public Speaking, Computer Hardware and Software, and Customer Service.
Education
Associate of Science - MARKETING MANAGEMENT
Gwinnett Technical College
Lawrenceville, GA2027-01
Skills
- Customer Service
- Effective Communication
- Multitasking
- Critical Thinking
- Organizational Skills
- Record Keeping
- Team Collaboration
- Childcare and Safety
- Payment Processing
- Problem Solving
- Adaptability
- Detail-Oriented
Certification
- Marketing Specialist, Gwinnett Technical College - December 2024
- Social Media Marketing, Gwinnett Technical College - August 2024
Timeline
Front Desk Receptionist/Kids Club Attendant
LA Fitness
2024.07 - Current
Store Associate
Dollar General
2024.02 - 2024.03
Busser
North Italia Restaurant
2022.08 - 2022.10
Home Caregiver
Family Caregiver (Grandmother)
2018.01 - 2020.12
Intern (Co-op Support Representative)
Cox Automotive
2017.07 - 2018.01
Training Program
Year Up Greater Atlanta
2017.02 - 2018.01
Associate of Science - MARKETING MANAGEMENT
Gwinnett Technical College