LeAnn Cotton
Hinesville
Summary
Highly skilled and experienced customer service representative with over 10 years of experience in call centers and account management. Proficient in Microsoft Office and technical support. Authorized to work in the US for any employer. I'm a Dedicated Customer Service professional with knowledge of service delivery, Cash/ account handling and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
CVS Health
01.2023 - 12.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Modivcare
01.2018 - 04.2023
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Warehouse Worker
WP Rawl
01.2017 - 03.2018
- Worked in a vegetable warehouse
- Assisted with preparing the docks
- Handled incoming and outgoing orders
- Marked and packaged items
- Assembled new products
Amazon Warehouse Associate
Amazon DSP
12.2014 - 06.2016
- Ware house associate, picking and packing and loading orders
Cashier Specialist
Taco Bell Restaurant
07.2013 - 11.2014
- Helped customers complete purchases, locate items and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Increased sales by offering advice on purchases and promoting additional products.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier Team Lead
Winn Dixie Supermarket
01.2010 - 06.2013
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Generated routine reports and professional correspondence.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
Education
No Degree - Education
Daytona State College
Daytona Beach, FLDiploma - General Education
Lake Brantley High School
Altamonte Springs, FL06.2008
Skills
- Microsoft word (4 years)
- Customer service (10 years)
- Call Center
- CSR
- Customer Support
- Caregiving
- Home Care
- Account Management
- Vital Signs
- Windows (4 years)
- Word Processing (4 years)
- Microsoft Powerpoint
- Operating Systems
- Office Management
- Mac OS
- IOS
- Android
- Restaurant Experience
- Warehouse distribution (4 years)
- Warehouse experience (4 years)
- Technical Support
- Languages
- English - Expert
- Certifications and Licenses
- OSHA General Industry Safety and Health
- February 2018 to Present
- Assessments
- Work Style: Reliability — Highly Proficient
- April 2019
- Measures a candidate's tendency to be dependable and come to work
- Full results: Highly Proficient
- Customer Focus & Orientation — Highly Proficient
- November 2020
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Credit Card Payment Processing
- Sales Expertise
- Active Listening
- Order Fulfillment
- POS Transactions
- Money Handling
- Recordkeeping Compliance
- Inventory Records
- Cash Register Systems
- Deposit Preparation
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Live chat support
- Order fulfillment
- Receiving support
Timeline
Customer Service Representative
CVS Health
01.2023 - 12.2024
Customer Service Representative
Modivcare
01.2018 - 04.2023
Warehouse Worker
WP Rawl
01.2017 - 03.2018
Amazon Warehouse Associate
Amazon DSP
12.2014 - 06.2016
Cashier Specialist
Taco Bell Restaurant
07.2013 - 11.2014
Cashier Team Lead
Winn Dixie Supermarket
01.2010 - 06.2013
No Degree - Education
Daytona State College
Diploma - General Education
Lake Brantley High School
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