Leanna Davis

• Received and distributed incoming mail, messages and packages to appropriate individuals.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Processed customer payments accurately and efficiently.
• Monitored and directed work of lower-level clerks.
• Developed organizational filing systems for confidential customer records and reports.
• Trained staff members to perform work activities and use computer applications.

• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Processed and prepared business or government forms and expense reports.
• Assisted in developing strategies to improve customer service initiatives.

• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Monitored office supply stock levels and placed timely orders for replenishment.
• Monitored office supplies inventory and placed orders when necessary.
• Assisted in developing strategies to improve customer service initiatives.
• Implemented changes in organizational structure when necessary.

• Collaborated with other departments to develop innovative solutions to problems.
• Maintained records of employee attendance and performance.
• Assisted with recruiting efforts by conducting interviews with potential candidates.
• Analyzed training needs assessments from departments to design effective learning solutions.
• Supervised the maintenance of office equipment and supplies inventory levels.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked with cross-functional teams to achieve goals.
• Sorted mail to be delivered according to route and customer address.
• Processed payments, refunds, and exchanges accurately and efficiently.
• Assisted customers with inquiries and complaints in a professional manner.
• Monitored office supply stock levels and placed timely orders for replenishment.
• Received and distributed incoming mail, messages and packages to appropriate individuals.
• Developed organizational filing systems for confidential customer records and reports.
• Delivered high-quality customer service through deep commitment to knowledge and performance.

• Processed and prepared business or government forms and expense reports.
• Answered telephones, directed calls, and took messages.
• Opened, sorted and routed incoming mail and prepared outgoing mail.
• Assisted customers with inquiries and complaints in a professional manner.
• Monitored office supplies inventory and placed orders when necessary.
• Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Performed regular inspections of trucks and to ensure compliance with safety regulations.

• Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
• Delivered mail along prescribed route and retrieved additional mail from relay boxes.
• Reported any mechanical issues or accidents to management immediately.
• Provided timely delivery of goods according to customer needs.