Detail-oriented universal banker with a strong focus on customer service, problem-solving, and communication. Proven ability to facilitate client interactions and resolve account discrepancies, ensuring high satisfaction and trust.
Overview
28
28
years of professional experience
Work History
Universal Banker
Truist Bank
Peachtree City, GA
06.2022 - Current
Processing routine tasks like deposits, withdrawals, and check cashing.
Opening new checking and savings accounts, setting up CDs, replacing debit cards, and helping clients apply for credit cards.
Teaching clients how to use Truist ATMs, online banking, and the Truist mobile app.
Investigating account discrepancies, handling disputes, and updating account
Sales Associate
Kirklands's
Peachtree City, GA
01.2021 - 06.2021
Engage with guests to understand and anticipate customer service needs.
Promoted visual presentation standards by keeping the store replenished.
Operated cash register and POS to process sales transactions and handle payments.
National Assignment Editor
CNN-CABLE NEWS NETWORK
Atlanta, GA
02.2000 - 02.2006
Responsible for newsgathering from CNN affiliates across the U.S.
Coordinating breaking news live broadcasts.
Supported management, producers and reporters to execute news coverage.
Supported CNN affiliates with news stories and live breaking news.
Assignment Editor
WAGA TV- FOX 5 ATLANTA
Atlanta, GA
06.1998 - 12.1999
Selected, developed and planned daily reporting assignments.
Lead afternoon meetings to discuss and decided news coverage.