LeAsia Cleveland
Hiram
Summary
Dynamic General Manager with a proven track record at Wendy’s, excelling in operations management and team building. Enhanced customer satisfaction through effective training programs and streamlined inventory processes, achieving significant cost reductions. Strong communicator and problem solver, dedicated to optimizing performance and fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Wendy’s
Charlotte, NC
09.2023 - 12.2025
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff training programs to enhance team performance and customer service.
- Developed and implemented cost-control measures to optimize operational efficiency.
- Streamlined inventory management processes to reduce waste and improve supply chain accuracy.
Entry-Level Dispatcher
American Logistics Authority
Charlotte, NC
02.2021 - 06.2023
- Coordinated timely dispatch of shipments to optimize delivery routes.
- Managed communication between drivers and clients to ensure service accuracy.
- Monitored fleet performance using GPS tracking systems for operational efficiency.
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
Inbound Sales Representative
Capital One
Buffalo, NY
10.2018 - 12.2020
- Assisted customers in understanding products and services to enhance satisfaction.
- Executed comprehensive needs analysis to identify customer solutions effectively.
- Managed inbound inquiries through multiple channels, ensuring timely responses.
- Developed product knowledge to provide accurate information and support sales efforts.
Education
High School Diploma - Communication Arts
Buffalo Academy For Visual And Performing Arts
Buffalo, NY06.2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
- Customer relations
- Verbal and written communication
Certification
ServSafe
Timeline
General Manager
Wendy’s
09.2023 - 12.2025
Entry-Level Dispatcher
American Logistics Authority
02.2021 - 06.2023
Inbound Sales Representative
Capital One
10.2018 - 12.2020
High School Diploma - Communication Arts
Buffalo Academy For Visual And Performing Arts