Summary
Overview
Work History
Education
Skills
Timeline
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LeAsia Johnson

Administrative Specialist
Stone Mountain,GA

Summary

Dynamic Administrative Specialist with a proven track record excelling in customer service and efficient recordkeeping. Known for compassionate support and strong verbal communication skills, I effectively resolve client concerns and enhance operational efficiency through any organization

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Specialist

Newton County Board Of Comissioners
Covington, GA
03.2023 - Current
  • Managed schedules, appointments, and registrations ensuring seamless coordination.
  • Handled incoming and outgoing mail.
  • Resolved customer concerns efficiently to maintain client satisfaction.
  • Provided exceptional reception services such as answering approximately 50-100 incoming calls per day.
  • Answered phone calls professionally, directing them appropriately, as well as maintaining visitor logs.
  • Supported departmental goals by collaborating with colleagues on cross-functional projects.
  • Utilized resources by tracking inventory, ordering supplies, and managing event budgets.
  • Increased efficiency in data entry tasks through the implementation of advanced software tools.

CNA

Southern Grace Hospice
Stockbridge, GA
05.2021 - 03.2023
  • Obtained specimens for ordered tests and prepared for laboratory transport.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Remote Customer Service Representative

Change Healthcare
01.2020 - 04.2021
  • Focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected and analyzed customer information to prepare service.
  • Investigated and resolved customer inquiries and complaints quickly.

Nurse Tech

Emory University Hospital
07.2018 - 03.2021
  • Ensuring patient confidentiality.
  • Consulting with nurses to evaluate the patients.
  • Answering and transferring calls to family members and residents.
  • Keeping charts organized.
  • Familiar with HIPPA laws.
  • Written and oral documentation assessment status of patients to supervisor.
  • Displays strong clinical skills.
  • Assists with daily living.

Front Desk Receptionist

CJI Group
06.2015 - 06.2018
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Coordinated pick-up and delivery of express mail services.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Redan High School
Stone Mountain, GA
08.2011 - 05.2015

Skills

Supporting personal needs

Compassionate

Verbal communication

Proofreading

Medical terminology knowledge

Proficient in Microsoft

Multi-line phone talent

Technical Support

Shipping procedures understanding

Professional telephone demeanor

Recordkeeping strengths

Timeline

Administrative Specialist

Newton County Board Of Comissioners
03.2023 - Current

CNA

Southern Grace Hospice
05.2021 - 03.2023

Remote Customer Service Representative

Change Healthcare
01.2020 - 04.2021

Nurse Tech

Emory University Hospital
07.2018 - 03.2021

Front Desk Receptionist

CJI Group
06.2015 - 06.2018

High School Diploma -

Redan High School
08.2011 - 05.2015

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LeAsia JohnsonAdministrative Specialist