Leatrice Stevenson
Augusta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Healthcare Insurance Claims Representative
United Healthcare, UHG
Phoenix
07.2016 - Current
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services
- Assisted in checking patient's insurance eligibility prior to their appointment
- Processed paperwork related to medical claims processing including prior authorizations, referrals, pre-certifications
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services
Security Officer
Walden Security
Atlanta
07.2015 - 08.2022
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Greeted staff, guests, vendors, contractors upon arrival at the facility entrance
- Maintained accurate logs of all security related activities
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Monitored surveillance cameras and responded to suspicious activity
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor
Direct Support Professional
Omni Vision
Chattanooga
03.2012 - 07.2017
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Accompanied individuals on outings to promote independence and integration into the community
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders
- Maintained clean and well-organized environment for client happiness and safety
Education
High School Diploma -
Comprehensive Pupil Services
Memphis, TN06.1994
Skills
- Follow-Up Skills
- Claims Processing
- Policy Adherence
- Medical Terminology Knowledge
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Problem-Solving
Timeline
Healthcare Insurance Claims Representative
United Healthcare, UHG
07.2016 - Current
Security Officer
Walden Security
07.2015 - 08.2022
Direct Support Professional
Omni Vision
03.2012 - 07.2017
High School Diploma -
Comprehensive Pupil Services