LeCai Williams
Atlanta
Summary
Highly accomplished, results-driven in sales, consulting and leadership with a proven track record of exceeding goals and objectives. Nearly 10 years of strategic, technical, sales and business leadership service skills. Dedicated, ambitious, forward-thinking leader with experience in executing strategic plans, data/sales analysis in new and existing business, finance and compliance with special interest in team-building, time organization skills, training, implementing policies, cost-reduction strategies and accomplishing budgeting goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Education Consultant
ClearChoice Dental Implant Center
06.2021 - Current
- Top 10 50% TCR
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Inside Sales Manager/Sales Consultant
Atlanta Face And Body
01.2019 - 06.2021
- Aggressively prospected over the phone old leads turning into sales commitments.
- Met with potential patients face to face to drive non-invasive and invasive surgeries and procedures.
- Demonstrated advanced product and sales knowledge.
- Adhered to all company policies and executed the Vision, Mission and Core Values.
- Excellent patient relations.
- Generated new opportunities by meeting with consumers.
- Scheduled sales appointments with patients
- Discovered target markets and advantages of other companies.
- Worked with marketing department to develop new sales strategies.
- Ensured all administration related to sales was completed efficiently.
- Worked with KPI’s and revenue targets as set by office
- Negotiated prices with potential patients to close sales
Sales Analyst
NASG Staffing Onsite At Honda Marine Division
01.2018 - 04.2019
- Manage all US accounts of Marine boat dealers and OEM builders, which includes day to day interactions with accounts via multiple communication points.
- Administer Direct Sales Orders: Process sales orders in SAP with a high degree of accuracy while following policies and procedures for annual sales/booking programs.
- Maximize Honda Marine Sales by communicating opportunities for free freight specials.
- Act as a Liaison to Field Sales Group and attend sales group meetings.
- Order Maintenance and Inventory: Review all open orders and adjust if necessary, to ensure that orders are credit approved and will ship in a timely manner.
- Anticipate client security needs and consult with the Engineers, Developers, Architects, Project Managers, Account Team, and the key stakeholders to close the authorization and or authentication gaps in their production environments via online web-based program.
- Facilitate executive meetings and consult with the executive team to resolve critical security exposures in a timely fashion.
- Consistently made a target number of calls to clients to ensure customer satisfaction.
- Managed network of accounts through concise documentation with CRM- Salesforce program.
- Created Excel spreadsheets and pivot tables.
Inside Sales Account Manager
Carestream Dental
10.2018 - 05.2019
- Manage the Cloud Identify Security client relationships
- Met an 8-million-dollar quota for my territories
- Ability to aggressively prospect (primarily via telephone) and close business in assigned product portfolio with a time-sensitive sales cycle
- Developed a deep understanding of assigned software, eservices and small equipment products with an overall knowledge of all aspects of Carestream Dental's solutions/products
- Responsible for maintaining customer base in assigned territory by placing outbound calls to current customers to uncover/analyze their needs and set both on site and web-based product demonstrations for the outside sales team through the use of a CRM software
- Responsible for uncovering, driving and maintaining a high level of eservices product offerings across all specialties in assigned territory
- Responded to incoming customer calls to obtain orders for various small equipment, eservices, software or system add-ons and take a consultative selling approach to not only answer their questions, but look for opportunities to sell them additional products based on their needs
- Consistently made a targeted volume of calls each day while maintaining high talk times and overall metric ratings including quota achievement for the assigned product portfolio
- Played a critical role in managing all assigned customer accounts and routinely help triage their needs to the correct department or individual who can assist them
- Regularly engaged in assigned outbound call campaigns to proactively penetrate untapped customer market and seek out new business
- Prepared complex pricing quotes requiring detailed knowledge of company products
- Managed and maintained a list of customer references in your assigned region
- Occasionally worked trade shows and user conferences within an assigned territory
- Performed special duties as directed by management
- Liaison who provide meaningful updates to our clients via SOC Problem Ticket System, e-mail, or telephone.
- Identify potential problems, set and adjust priorities, and redirect activities as necessary to achieve the goals of the project
- Member of the Security Change Review Board which entails approval internal and external security changes, identify potential issues, identify project charge, determine the scope, identify parties, secure the requires resources, support the business needs, and approving the tasks.
Office Manager/Director of Operations
One Smile Away
04.2013 - 07.2017
- Management of employee relations to assure staff had the necessary resources and support. Organized and presented attractive proposed treatment plans and presented financial arrangements to patients.
- Resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Responsible for hiring, staff payroll, invoice processing and determining staff schedules while ensuring operational standards are met.
- Trained, developed and performance managed staff to meet performance standards.
- Oversaw and managed the budget within our practice, while collaborating with sales team to determine profitability, market share and risk.
- Prepared monthly/quarterly financial reporting and P/L exploration and financial impact on our office.
- Took initiative, holding team and self-accountability to the highest standards of performance and behavior.
- Designed short/long term business case plans as well as perform scenario analysis to gauge effectiveness and dental practices efficiency.
- Teamed with local marketing companies to provide strategic ways to market the office to encourage new patients.
- Knowledgeable and experienced on Dentrix and Patterson- Eaglesoft Software.
Centralized Scheduling Specialist
Georgia Health Sciences Medical Center
09.2008 - 05.2013
- Objectively provided professional interaction with patients and medical staff, while representing GHSMC’s mission statement.
- Continued to exemplify the importance of “customer satisfaction” and have earned many merits of gratitude from patients and staff.
- Strategically acted as expert in training of new employees within department.
- Strong research and analytical skills and knowledge ability of Centricity Framework, Citrix and Powerchart.
- Possessed knowledge of medical terminology, computer skills and a broad knowledge of radiology procedures.
- Restructured and composed new policies within the scope of Radiology scheduling under the appointment of the supervisor.
- Inbound/outbound calls for customer/patient satisfactory.
Education Relations Rep./Beneficiary Service Representative
Humana Military Healthcare Services
12.2004 - 02.2009
- Advanced to an increasingly responsible role assisting in the design and implementation programs to establish and maintain positive and productive relationships between HMHS’ health plan, providers (physician, hospital, ancillary, etc.).
- Directed and facilitated a regional network of providers across the globe.
- Conceptualized Power-Point presentations for prospective network provider’s education.
- Introduced training programs and modules to enhance employee performance, which helped build stability within network providers.
- Served as liaison to providers and internal departments in providing training and mentoring of health care plan, while also being responsible for performing activities designed to establish and maintain positive and productive relationships with HMHS network providers.
- Conducted research for claim resolution, appeal status of claims, and authorization or referral information.
- Supported regional Network targets by providing utilization reports, frequent flier reports and other analytics available to improve/maintain regions.
Education
Bachelor of Science - Biology
Augusta State University
Augusta, GA05.2008
Skills
- Large Accounts Management
- Achievement Motivation
- SAP/ Salesforce Expert
- New Business Development
- Customer Satisfaction
- Analysis and Problem Solving
- Strategic Prospecting Skills
- Organization/Time Management
- Sales Consulting
Certification
- Mortgage Loan Originator, NMLS #1568641 Jan. 2017
- Real Estate License #325088 (Ga. & Sc.) Dec. 2006
- HIPPA Certified Aug. 2018
Timeline
Patient Education Consultant
ClearChoice Dental Implant Center
06.2021 - Current
Inside Sales Manager/Sales Consultant
Atlanta Face And Body
01.2019 - 06.2021
Inside Sales Account Manager
Carestream Dental
10.2018 - 05.2019
Sales Analyst
NASG Staffing Onsite At Honda Marine Division
01.2018 - 04.2019
Office Manager/Director of Operations
One Smile Away
04.2013 - 07.2017
Centralized Scheduling Specialist
Georgia Health Sciences Medical Center
09.2008 - 05.2013
Education Relations Rep./Beneficiary Service Representative
Humana Military Healthcare Services
12.2004 - 02.2009
Bachelor of Science - Biology
Augusta State University
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