Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeCasshius Stargell

Locust Grove

Summary

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

17
17
years of professional experience

Work History

Customer Service Sales Representative

Liveops
03.2018 - 05.2025


  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Customer Service Representative

Arise
01.2012 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Wireless Sales Associate

Radio Shack
01.2011 - 01.2012
  • Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.

Host,Server,Utility

Red Lobster
01.2010 - 01.2011
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Customer Service Order Specialist

Design Packaging
01.2008 - 01.2010
  • Ensured inventory accuracy by conducting regular audits, reconciling discrepancies, and updating database records accordingly.
  • Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
  • Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
  • Minimized order errors by providing clear instructions to warehouse staff and closely monitoring their work performance.

Education

High School -

Creekside High School
06-2010

Skills

  • Outbound and inbound call management
  • Call center training
  • Customer service inquiries
  • Sales and processing orders
  • Document customer information
  • Customer relationship management
  • Interpersonal skills
  • Problem-solving
  • Conflict resolution
  • Empathy
  • Customer service
  • Time management
  • Active listening
  • Product knowledge
  • Call center experience
  • Data entry
  • CRM software
  • Organizational skills

Timeline

Customer Service Sales Representative

Liveops
03.2018 - 05.2025

Customer Service Representative

Arise
01.2012 - 03.2018

Wireless Sales Associate

Radio Shack
01.2011 - 01.2012

Host,Server,Utility

Red Lobster
01.2010 - 01.2011

Customer Service Order Specialist

Design Packaging
01.2008 - 01.2010

High School -

Creekside High School

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LeCasshius Stargell