Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ledon Mairs

Lithonia

Summary

Seasoned leader with a track record of driving operational excellence and sales growth by 10% within 6 months at Floor and Decor. Expert in inventory management and team leadership, adept at fostering a productive work environment and maintaining high levels of customer satisfaction. Demonstrates strong negotiation skills and financial acumen, ensuring project and budgetary goals are surpassed.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Department Manager/Notary

Floor and Decor
Kirkwood
09.2021 - Current
  • Make decisions about goals, resources and who will perform task
  • Recruit new employees
  • Manage department budget and forecast future budget needs
  • Communicate with team effectively to ensure smooth workforce
  • Represent my team to higher levels of management, advocate on their behalf to ensure their contributions are recognized
  • Enforce company policies
  • Establish adherence to company and industry regulations
  • Organized cashier experience in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities
  • Proven history of carefully managing funds to reduce discrepancies
  • Service-oriented team member with articulate communication skills and friendly demeanor
  • Ensure high levels of productivity are maintained.
  • Foster a productive working environment
  • Motivate and inspire staff
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented quality control measures to uphold company standards.
  • Ensured compliance with company policies and relevant regulations.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Handled shift overstock, restocking and inventory control.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Utilized technology and software for inventory management and sales reporting.
  • Set and managed departmental budgets, controlling expenses to meet financial goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Initiated and managed projects aimed at operational improvements and efficiency gains.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Resolved customer complaints and issues promptly and professionally.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Ensured compliance with all safety regulations in the workplace.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.

Warehouse Supervisor

Floor and Decor
Atlanta
10.2021 - 10.2021
  • Inspected equipment for wear, specifications adherence and issues.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Resolved customer inquiries regarding order status or delivery issues promptly.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Ensured appropriate staffing levels to meet production demands.
  • Compiled, sorted and filed records of product orders, business transactions, and other activities.
  • Reviewed invoices for accuracy prior to authorizing payment processing.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Monitored workers and reviewed completed work for proper performance.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
  • Checked loaded materials compared to work orders for correctness.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Created and sent price quotes to potential customers.
  • Employed first-in-first-out protocols to reduce waste.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Estimated project materials, time and staffing requirements based on work orders and job specifications.
  • Presented and explained work orders to team.
  • Coordinated with transportation companies for timely delivery of goods.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Identified process improvement opportunities within the warehouse environment.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Maintained and updated inventory records accurately.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Enforced company policies related to employee conduct in the workplace.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Held staff meetings to share project information and address specific issues.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Assessed job sites to determine work needed.
  • Developed weekly schedules for warehouse employees.
  • Assisted with scheduling shipments and deliveries according to customer requirements.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Operated forklifts to fill or empty overhead spaces.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Supervised loading and unloading of materials from incoming trucks.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Analyzed data from reports generated by Warehouse Management System software.
  • Evaluated existing processes for cost savings opportunities.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Developed plans for reorganizing storage areas as necessary based on product volume changes.

Site Administrator/Warehouse Manager

Sandals International
Westmoreland
12.2012 - 06.2021
  • Supervised budget development and assisted in maintaining financial compliance.
  • Established good working relationships with customers and maintained customer confidence through effective dialogue, open rapport and solid record of delivery on assignments.
  • Sourced vendors, oversaw logistics, and managed contracts using negotiation techniques.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Oversaw compliance with safety regulations, reducing workplace accidents by a significant percentage.
  • Deployed updates and patches on a regular basis to improve system performance.
  • Utilized project management software to monitor tasks, deadlines, and team performance.
  • Completed investigations into complaints, incidents and accidents at work sites.
  • Coordinated with external contractors and vendors, ensuring timely delivery of services and materials.
  • Led site meetings to discuss progress, challenges, and strategies for improvement.
  • Implemented risk management practices to identify potential issues before they impacted projects.
  • Maintained open communication with stakeholders, providing regular updates on project status and milestones.
  • Managed schedules and timelines for site projects, ensuring completion within deadlines.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Resolved labor, design and tool issues during construction projects.
  • Tracked and reported on budget expenditures, ensuring projects remained within financial constraints.
  • Prepared and planned worksites to help jobs run smoothly.
  • Provided informative reports to management as requested.
  • Performed daily backups of critical data across sites using established protocols.
  • Addressed and resolved site issues and conflicts, ensuring minimal impact on project timelines.
  • Ensured compliance with industry standards related to security protocols.
  • Installed new hardware components as needed to keep sites running smoothly.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Conducted regular system audits to identify potential problems before they occur.
  • Contracted and supervised workers for various construction jobs.
  • Monitored, evaluated, and reported on the performance of all systems to ensure optimal functioning.
  • Managed site inventory, ordering supplies as necessary to avoid project delays.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular site inspections to monitor project progress and adherence to quality standards.
  • Developed and implemented site policies and procedures to optimize operational efficiency.
  • Inspected sites before and after construction projects.
  • Read and interpreted drawings and assessed construction against plans.
  • Prepared and submitted daily reports on site activities, highlighting any issues or deviations from plans.
  • Maintained up-to-date inventory records of all IT assets at each site location.
  • Negotiated contracts with service providers and suppliers to secure favorable terms.
  • Coordinated phases of construction projects from inception to completion.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Researched emerging technologies to improve site operations and user experience.
  • Coordinated volunteer efforts during fundraising events.
  • Responded promptly to any outages or service disruptions at any of the sites.
  • Created work crew schedules and delegated assignments.
  • Gained proficiency in use of system to document all onsite issues.
  • Coordinated logistics for site resources, optimizing allocation and minimizing waste.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Ensured compliance with applicable laws and regulations related to IT operations.
  • Assisted in the development and implementation of site-wide policies and procedures.
  • Ensured all site activities complied with environmental regulations and sustainability practices.
  • Provided support and guidance to site staff, fostering a collaborative and productive work environment.
  • Liaised between project management and construction teams to facilitate effective communication.
  • Eliminated project lags by organizing work-in-progress and delegating tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Managed event staff scheduling and coordination to ensure continuous coverage.
  • Coordinated daily site operations, ensuring all activities aligned with project goals.
  • Organized and tracked inventory of job site materials and tools, relaying issues to team.
  • Assisted in developing disaster recovery plans for each site in case of emergency situations.
  • Conducted site inspections to ensure compliance with safety regulations and building codes.
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Developed site budget for overall membership growth and operational expenses.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Analyzed usage trends from various sources such as logs and reports to optimize resource utilization.
  • Operated a variety of machinery and tools safely and efficiently.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Communicated regularly with other departments regarding supply chain activities.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Consistently met company and department objectives within budget and time constraints.
  • Prepared inventory for shipment by attaching tags and labels.
  • Resolved customer complaints related to product quality or delivery issues.
  • Established transportation cost standards and economical shipping practices.
  • Implemented and planned warehouse safety and security programs and activities.

Accounting Clerk, Payables Clerk and Assistant Operation Manager

Mayfield Falls and Mineral Springs
01.2006 - 01.2012
  • Accounting Clerk: matching invoices to purchase orders or vouchers
  • Performing data entry
  • Reconciling bank statements with general ledger
  • Maintaining accounting records and filling documents
  • Payables clerk: reconciles processed work by verifying entries and comparing system reports and balances
  • Performing day to day financial transaction
  • Operation Manager: develop productive, profitable and achievement oriented working environment for employees
  • Address operational issues and concerns in a timely fashion
  • Supervise operations team to ensure excellent customer service
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Assisted with tax preparation and filing, including sales tax and income tax returns.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Tracked accounting information accurately, resulting in significant reduction in financial discrepancies.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Processed payroll, calculated wages, deductions, and issued paychecks to employees.
  • Managed accounts accurately through detailed revenue reporting.
  • Updated accounting ledger and journals with updated transaction information.
  • Received and recorded cash, checks and transfers.
  • Resolved customer inquiries regarding bills and payments.
  • Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
  • Monitored and recorded company expenses, ensuring adherence to budget guidelines.
  • Processed both outgoing and incoming payments and invoices.
  • Prepared and processed payroll.
  • Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Reconciled bank statements to ensure accuracy of financial records.
  • Performed bookkeeping and accounting consulting services.
  • Analyzed financial statements to identify trends and make recommendations for improvement.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Handled daily cash transactions and maintained petty cash fund.
  • Processed sales tax returns in accordance with state regulations.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Developed procedures to improve accuracy of financial data entry processes.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Reconciled or entered report discrepancies found in financial records.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Performed daily general ledger entries to record financial transactions accurately.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Conducted inventory counts and reconciliations to maintain accurate stock levels.
  • Analyzed variances between budgeted expenses and actual expenses.
  • Coordinated with external auditors to facilitate annual auditing process.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Reduced financial discrepancies by verifying accounting statements.
  • Processed invoices, payments, and statements in a timely manner.
  • Reviewed and implemented improvements to accounting processes and procedures.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Maintained accurate financial records and documentation in compliance with company policies.
  • Classified and summarized financial data to compile and enter in financial records
  • Matched orders with invoices and recorded required information.

Storekeeper, Purchasing Manager

Gloucestershire Hotel
Montego Bay
01.2000 - 01.2005
  • Storekeeper: manage inventory and stock levels, keep storeroom records up to date, reorder supplies etc
  • Purchasing Manager: get the best possible goods at the lowest, seek reliable vendors and suppliers, maintain purchase records, preparing requisitions and Purchase orders
  • Supervising the process of sourcing and purchasing essential materials
  • Researching suppliers and comparing cost
  • Negotiating purchase agreements and developing inventory controls to identify demand for new materials
  • Hiring and training new staff
  • Developing and organizing procurement rules and regulations
  • Discussing contracts
  • Trained and mentored associates to teach daily tasks and procedures.
  • Checked outbound shipments prior to dispatch to confirm accuracy of orders.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Prepared purchase orders for requested materials according to established procedures.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Received delivery of incoming materials to reconcile purchase orders.
  • Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Verified inventory computations' accuracy by comparing to physical counts of stock.
  • Reported any damaged or defective goods immediately upon receipt.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Assisted customers with inquiries regarding products and services offered.
  • Packed, crated and prepared bills of lading for outgoing shipments.
  • Maintained accurate inventory records using computerized systems.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Coordinated with vendors for timely delivery of goods and services.
  • Compared shipping routes or methods to determine least environmental impact.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Provided assistance in loading and unloading trucks when needed.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Determined quantities of stock needed to replenish departments' supplies.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Compared and verified identifying information of outgoing shipments.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Kept up-to-date records of receipts, records and withdrawals from stockroom.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored stock levels to identify shortages or overages in inventory items.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Processed invoices accurately and promptly after receiving goods from suppliers.
  • Tracked, documented and resolved discrepancies on received orders.
  • Traced missing material and shipments through vendor and customer communications.
  • Conducted regular cycle counts to verify physical inventories against system data.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Arranged stock parts in specified sequence for assembly by other workers.
  • Ensured that hazardous materials are properly labeled, stored and disposed off.
  • Developed and implemented effective storage strategies for warehouse supplies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Operated lift and hand trucks to transfer materials to and from target areas.

Education

Vacational certification - General Accounting

Kenilworth Heart Academy
Jamaica
01.2000

High School Diploma -

Knockalva Technical High School
Jamaica
01.1998

Some College (No Degree) - Cyber security

Google Online Course
Online

Skills

  • Valid Driver's License (general)
  • Skill Maintenance Rooms
  • Technician
  • Plumbing Expertise
  • Expert Warehouse Manager or Store Keeper
  • Microsoft Office
  • Inventory Management
  • Warehouse Supervisor
  • Warehouse Management
  • General Ledger Accounting
  • Journal Entries
  • Purchasing
  • Manufacturing
  • Forecasting
  • Forklift
  • Procurement
  • CAD
  • Typing
  • ERP systems
  • Property management
  • Heavy equipment operation
  • Negotiation
  • Business development
  • Quality control
  • Project Coordination
  • Expense management
  • Proficient in Team Leadership
  • Warehouse experience
  • Customer service
  • Human resources
  • Data collection
  • Google Docs
  • Supervising experience
  • Hotel experience
  • Sales
  • Hospitality
  • Warehouse distribution
  • Management
  • Accounting
  • Communication skills
  • Microsoft Excel
  • Plumbing
  • Recruiting
  • Sourcing
  • Guest services
  • Accounts receivable
  • Google Suite
  • Windows
  • Driving
  • Restaurant experience
  • Employment & labor law
  • Salesforce
  • Payroll
  • Kronos
  • Warehouse management system
  • Heavy lifting
  • Marketing
  • Oracle
  • Supply Chain
  • Budgeting
  • Merchandising
  • Pricing
  • Financial acumen
  • Learning technology
  • Accounts Payable
  • Office Management
  • Balance Sheet Reconciliation
  • Account Reconciliation
  • QuickBooks
  • Financial statement preparation
  • Transportation management systems
  • Profit & loss
  • Operations management
  • Math
  • Analysis skills
  • Construction
  • Time management
  • Computer skills
  • Bookkeeping
  • General ledger reconciliation
  • Tax experience
  • Presentation skills
  • Teaching
  • Mentoring
  • B2B
  • B2B sales
  • Microsoft Word
  • Account management
  • Project management software
  • Pivot tables
  • Conflict management
  • Team leadership
  • Team supervision
  • Analytical Problem-Solving
  • Customer engagement
  • Retail management
  • Staff development
  • Sales expertise
  • Task delegation
  • Sales strategy
  • Employee management
  • Recruiting and hiring
  • Performance evaluation
  • Retail
  • Supply and inventory management
  • Goals and performance

Certification

  • Forklift Certification, Indefinite
  • Certified Notary Public, 08/01/23, 08/01/27
  • Driver's License, Indefinite

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.

Timeline

Warehouse Supervisor

Floor and Decor
10.2021 - 10.2021

Department Manager/Notary

Floor and Decor
09.2021 - Current

Site Administrator/Warehouse Manager

Sandals International
12.2012 - 06.2021

Accounting Clerk, Payables Clerk and Assistant Operation Manager

Mayfield Falls and Mineral Springs
01.2006 - 01.2012

Storekeeper, Purchasing Manager

Gloucestershire Hotel
01.2000 - 01.2005

Vacational certification - General Accounting

Kenilworth Heart Academy

High School Diploma -

Knockalva Technical High School

Some College (No Degree) - Cyber security

Google Online Course

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Ledon Mairs