Lee Brock

• Supervised daily operations to ensure compliance with safety protocols and efficiency standards.
• Trained and mentored team members on operational procedures and best practices.
• Implemented process improvements that enhanced workflow efficiency and reduced downtime.
• Coordinated maintenance schedules for equipment, ensuring optimal performance and reliability.
• Conducted performance evaluations to identify areas for improvement and professional development.
• Led cross-functional teams in troubleshooting issues, fostering collaboration among departments.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Retired Oct 2022

• Monitored real-time data from control systems to ensure operational efficiency and safety compliance.
• Coordinated communication between various departments during emergency situations to facilitate rapid response actions.
• Trained new operators on safety protocols and operational procedures, enhancing team competency and performance standards.
• Managed documentation processes for incidents, ensuring accurate record-keeping and compliance with regulatory standards.
• Managed storm situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on members/customers.
• Performed emergency operations to shut down faulty equipment and maintain service.
• Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
• Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members and crews.
• Reported complex issues and conditions to management for specialized diagnosis and repair.
• Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
• Collaborated across departments to address interrelated issues affecting productivity or safety of the grid.
• Provided variance reports to field staff to assist with task prioritization.

Operated line trucks to set poles. Trenching and excavators to bury UG main lines and services