Lee Samuels
Madison
Summary
Dynamic sales professional with a proven track record, excelling in customer service and relationship building. Adept at upselling and cross-selling, I consistently improved client satisfaction and drove revenue growth. My strong problem-solving skills and teamwork abilities ensure effective collaboration and exceptional service delivery in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure a position, and ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Sales Associate
Dura-Cote
04.2024 - 06.2025
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Collaborated with team members to support store operations and improve service quality.
- Learned company policies and procedures to effectively address customer concerns.
- Engaged with customers to build rapport and encourage repeat business opportunities.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Sales and Service Technician
Hawk Pest
03.2023 - 04.2024
- Collaborated with team members to provide exceptional customer service and support.
- Documented service interactions and properties in tracking system accurately.
- Assisted in training new technicians on equipment handling and safety protocols.
- Executed troubleshooting procedures to identify mechanical faults effectively.
- Recommended product upgrades based on customer needs and equipment performance.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Developed long-lasting client relationships through proactive outreach initiatives such as follow-up calls and personalized promotions.
- Customized service offerings based on individual customer needs while maintaining adherence to company policies.
- Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
Sales and Service Technician
Bughouse Pest Control
03.2011 - 03.2022
- Documented service interactions and properties in tracking system accurately.
- Conducted routine maintenance on various machinery to ensure optimal performance.
- Utilized consultative sales approach to offer products to meet customer needs.
- Implemented strategic sales techniques for increased conversion rates and repeat business.
- Streamlined internal processes for improved efficiency in scheduling appointments and managing client communications.
- Provided comprehensive training to new staff members, ensuring the highest levels of service quality and professionalism.
- Utilized strong organizational skills to manage multiple tasks simultaneously without compromising attention-to-detail or overall productivity.
- Assisted clients with product selection, effectively matching them with suitable options based on their specific requirements.
- Worked with admin to generate accurate invoices for service and components used.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Maintained receipts and trip mileage to properly file on-time expense reports.
- Exceeded performance metrics regularly through diligent work ethic combined with advanced problem-solving capabilities.
- Increased sales revenue by consistently upselling products and services to customers.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
- Serviced existing accounts on regular basis to maximize revenue.
Education
Rutledge Academy
Rutledge, GASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Client service
Timeline
Sales Associate
Dura-Cote
04.2024 - 06.2025
Sales and Service Technician
Hawk Pest
03.2023 - 04.2024
Sales and Service Technician
Bughouse Pest Control
03.2011 - 03.2022
Rutledge Academy
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