LeeAshley Ward
Columbus
Summary
Proactive Assistant Manager with extensive experience in retail operations, overseeing day-to-day tasks to meet performance and service goals. Skilled in cash handling, inventory management, and fostering strong team dynamics. Adept at maintaining a clean and organized environment to enhance customer satisfaction and drive business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Shoe Carnival Inc
2021.03 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Cashier/Sales Associate
Burlington Stores, Inc.
2019.11 - 2020.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Shift Leader
Great American Cookies
2017.09 - 2019.02
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
GED -
Columbus Technical College
Columbus, GA06.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Task Delegation
- Retail Operations Management
Timeline
Assistant Manager
Shoe Carnival Inc
2021.03 - Current
Cashier/Sales Associate
Burlington Stores, Inc.
2019.11 - 2020.03
Shift Leader
Great American Cookies
2017.09 - 2019.02
GED -
Columbus Technical College
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