Lee Ellen Rich
North DFW
Summary
Personable and driven professional with over 20 years of experience in leading business sales, specializing in a consultative selling approach to effectively present a diverse portfolio across North Texas. A strong work ethic consistently results in exceeding quotas while delivering optimal solutions tailored to meet the unique needs of business customers. Proven ability to cultivate and maintain long-term relationships with high-profile clients, ensuring sustained success and growth for both clients and the organization. Committed to leveraging expertise to drive sales performance and enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Strategic Account Manager- Mid Market
Intuit
Plano, TX
07.2024 - Current
- Analyzed client needs and developed targeted account plans to enhance satisfaction and ensure client loyalty.
- Identified and assessed market trends to enhance growth potential within targeted key accounts.
- Developed junior team members' skills by providing mentorship on best practices in Mid Market account management.
- Analyzed and communicated performance metrics and insights to senior leadership, supporting data-driven decision-making processes.
District Account Manager - HRO TotalSource PEO
ADP
Dallas, TX
10.2022 - 07.2024
- Analyzed market trends and executed targeted sales initiatives to achieve revenue targets in multiple districts.
- Designed and delivered targeted training programs for sales representatives, focusing on product knowledge and effective selling techniques.
- Facilitated exceptional customer interactions to boost sales and cultivate long-term customer loyalty.
- Identified and evaluated market trends to design sales strategies that enhance client outreach and engagement.
Associate District Account Manager - HRO TotalSource PEO
ADP
11.2021 - 10.2022
- Engaged with industry professionals to gather insights on emerging trends and competitor movements within district territory.
- Engaged with cross-functional teams to streamline client support processes and achieve prompt resolution of issues.
- Analyzed market trends and contributed to sales forecasts, setting realistic targets for district growth and performance optimization.
- Cultivated relationships within a diverse portfolio of clients, maintaining an average annual revenue of $3,000,000.
Business Account Manager-Denton, TX
Verizon
Denton, TX
11.2020 - 11.2021
- Analyzed market trends and developed sales strategies to effectively increase penetration among small and medium enterprises.
- Developed and maintained strong client relationships, focusing on high satisfaction and retention through personalized service offerings.
- Developed strategies to effectively upsell additional products and services, strengthening relationships with existing accounts.
- Analyzed existing accounts to identify and develop new sales opportunities, contributing to overall revenue growth.
Solutions Manager/Outside Sales Business Advisor- Sherman, TX
Verizon
Sherman, TX
10.2014 - 11.2020
- Managed operational workflows and implemented strategies to achieve peak store performance and foster customer loyalty.
- Implemented training programs and mentorship initiatives to enhance team collaboration and performance.
- Streamlined stock control processes through the implementation of advanced inventory management systems.
- Guided employees in mastering techniques for resolving complicated sales issues and enhancing customer service experiences.
Sales Representative- Sherman, TX
Verizon
Sherman, TX
08.2008 - 10.2014
Customer Service Representative- Sherman, TX
Verizon
Sherman, TX
03.2008 - 08.2008
Education
Bachelor of Arts - BBA
Strayer University
07-2029
High School Diploma -
Sherman High School
05-2006
Skills
- Community engagement for business growth
- Implemented effective sales strategies to exceed sales targets
- Manage sales pipelines and processes
- Cross-selling expertise
- Cross-functional collaboration
- Create and present customized sales proposals with high-impact demonstrations
- Modeled effective leadership to gain commitment to goals and training to exceed industry standards
- Assisted with recruiting, hiring, educating, and motivating sales teams to maintain optimal staffing levels
- Cultivated customer loyalty, promoted repeat customers, referrals, and improved sales
Timeline
Senior Strategic Account Manager- Mid Market
Intuit
07.2024 - Current
District Account Manager - HRO TotalSource PEO
ADP
10.2022 - 07.2024
Associate District Account Manager - HRO TotalSource PEO
ADP
11.2021 - 10.2022
Business Account Manager-Denton, TX
Verizon
11.2020 - 11.2021
Solutions Manager/Outside Sales Business Advisor- Sherman, TX
Verizon
10.2014 - 11.2020
Sales Representative- Sherman, TX
Verizon
08.2008 - 10.2014
Customer Service Representative- Sherman, TX
Verizon
03.2008 - 08.2008
Bachelor of Arts - BBA
Strayer University
High School Diploma -
Sherman High School