Leia Allen-Nelson

At Texas Roadhouse, I developed strong time management and customer service skills. I maintained a tidy work environment, built rapport with guest many of whom became regulars and consistently delivered a positive dining experience.

• Accurately processed orders using point-of-sale system.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

At Ulta, I handled customer transactions efficiently and assisted with store task such a restocking, organizing merchandise, and maintained a clean, welcoming environment. I provided personalized service to beauty shoppers and supported team members in daily operations.

• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Increased customer satisfaction with thorough product demonstrations and personalized advice.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Taking care of the indoor reptiles, rodents and fur babies was part of my daily routine. At this shelter I cared for each animal with compassion. I also fed, bathe and documented each adoption as animals were coming and going. Getting to know each animal was also important, I acknowledge their skills, patterns and body language. My passion for caregiving is what gives me the patience and pleasure of dealing with people, places and things.

• Assisted in maintaining cleanliness and organization of kennel facilities.
• Collaborated with team members to improve kennel operations and animal welfare practices.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

As a ticket host, I developed social skills and greeted customers with kindness. While working front of house, I encountered a variety of customers. I was a salesman and promoter. I briefly took diverse transactions using cards, vouchers, gift cards, Groupon and cash. Working both the kiosk, a POS and phone I made reservations and took orders. With that being said, I also remembered both bar and kitchen menus. No matter the position or part I played, as a team member I made customer service my top priority. Transitioning from a Box attendant to a Server came easy as I already became familiar with my work environment simply, I continued to work with sanitary efficiency and great communication skills which guaranteed a happy and satisfied customer experience. I also built friendly relationships with the customers that came in regularly

• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Operated POS terminals to input orders, split bills and calculate totals.
• Greeted customers, answered questions and recommended specials to increase profits.