Leigh Cleghorn
Hiram
Overview
16
16
years of professional experience
Work History
Customer Care Coor
Hearinglife
08.2022 - Current
- Process Patient intake information and update medical records.
- Schedule appointments for patients and coordinate follow-up visits as needed.
- Maintain accurate records of all patient care activities using electronic health record systems.
- Update patient records as needed.
- Use POS system to collect payment for any in clinic purchases.
- Clean hearing aids for patients as needed.
Customer Service Representative
Findlay Roofing
11.2019 - 06.2022
- Answered high volume of calls and asked pertinent questions to determine customer’s needs.
- Added customer data into Salesforce data base and made appointments for our sales representative to meet with the customer.
- Consulted with customers to resolve service and billing issues. Answered chats and emails to facilitate customer service.
- Misc. clerical duties.
Customer Service Representative
ARAC - Roof It Forward
06.2014 - 08.2018
- Answered high volume of calls and asked pertinent questions to determine customer’s needs.
- Added customer data into Salesforce data base.
- Consulted with customers to resolve service and billing issues.
- After completion of job, created and mailed customer invoices. Registered roof warranties.
- Misc. clerical duties.
Leasing Assistame
Equity One
07.2007 - 06.2014
- Assisted leasing agents with documents for the legal department to prepare leases for new tenants and renewing existing tenant’s leases.
- Conducted background and credit checks on prospective tenants.
- Misc. clerical duties.
Skills
- Building customer trust and loyalty Multitasking and prioritization
- 80 wpm typing speed
- Data entry
- Appointment setting
- MIcrosoft Office
Timeline
Customer Care Coor
Hearinglife
08.2022 - Current
Customer Service Representative
Findlay Roofing
11.2019 - 06.2022
Customer Service Representative
ARAC - Roof It Forward
06.2014 - 08.2018
Leasing Assistame
Equity One
07.2007 - 06.2014