Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leigh Walker

Sparks

Summary

Dynamic Food Safety Coordinator at Steve Sumner Farms with expertise in food safety compliance and sanitation inspections. Proven track record in developing standard operating procedures and conducting successful audits, ensuring adherence to regulatory guidelines. Strong analytical skills complemented by effective collaboration with production teams to enhance food safety awareness and reduce contamination risks.

Overview

15
15
years of professional experience

Work History

Food Safety Coordinator

Steve Sumner Farms
Omega
01.2014 - 08.2017
  • Conducted regular inspections of facilities for hygiene and sanitation standards.
  • Collaborated with production teams to address food safety concerns promptly.
  • Maintained accurate records of safety protocols and inspections conducted.
  • Monitored equipment calibration to ensure proper food handling procedures.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Assisted with developing standard operating procedures designed to reduce risk associated with cross contamination of allergens.
  • Created educational materials designed to increase awareness among employees about how they can help prevent contamination or spoilage of foods served at the facility.
  • Analyzed data collected during routine testing activities to identify any areas of concern or noncompliance with established guidelines.
  • Participated in external audits conducted by regulatory agencies such as the FDA or USDA.
  • Maintained records of all food safety audits, corrective action plans, and other documentation related to food safety.

Office Manager

Fulghum Well Drilling
Adel
07.2009 - 11.2009
  • Managed daily office operations and maintained efficient workflow.
  • Coordinated scheduling for field staff and ensured timely project completion.
  • Communicated with clients to address inquiries and provide support.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ordered supplies and equipment to maintain adequate inventory levels.

Sales Associate

Badcock &more
Adel
08.2008 - 06.2009
  • Assisted customers in selecting home furnishings and appliances.
  • Processed customer transactions accurately at the point of sale.
  • Provided product knowledge to enhance customer decision-making.
  • Managed inventory by restocking shelves and organizing merchandise.
  • Resolved customer inquiries and complaints effectively and professionally.
  • Conducted store opening and closing procedures consistently each day.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Used technology resources to assist customers in locating and selecting items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Placed special orders or called other stores to find desired items.

Customer Service Representative

First Franklin Financial
Valdosta
11.2006 - 08.2008
  • Processed loan applications and verified necessary documentation.
  • Educated clients on financial products and services available at First Franklin Financial.
  • Maintained accurate customer records in company database systems.
  • Handled incoming calls to address customer concerns promptly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.

Bank Teller

Bank of America
Tifton
08.2004 - 11.2006
  • Processed customer transactions efficiently and accurately daily.
  • Assisted clients with account inquiries and provided product information.
  • Balanced cash drawer at the beginning and end of each shift.
  • Educated customers on banking services to enhance their experience.
  • Maintained compliance with bank policies and regulatory requirements consistently.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Trained new tellers on procedures and best practices for smooth operations.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Explained bank services, financial products and applicable fees to customers.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Entered transactions into computer and issued customer receipts.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Reconciled cash and checks against computer records at end of shift.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Identified transaction errors when debits and credits did not balance.

Volunteer

Nursing Home
Nashville
05.2002 - 09.2002
  • Provided companionship and emotional support to residents and families.
  • Assisted residents with daily living activities and personal care tasks.
  • Engaged residents in social activities and organized group events.
  • Communicated with nursing staff regarding resident needs and concerns.
  • Helped distribute meals and ensured dietary preferences were met.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Helped with prep, set up, and breakdown of community and public events.
  • Provided assistance to staff in the daily operations of the organization.
  • Provided guidance and support to fellow volunteers during their shifts.

Education

Radiologic Technologist - Radiology

Southern Regional Technical College
Moultrie, GA
05-2012

Skills

  • Food safety compliance
  • Sanitation inspections
  • Hazard analysis
  • Regulatory knowledge
  • Record keeping
  • Quality assurance
  • Audit preparation

References

References available upon request.

Timeline

Food Safety Coordinator

Steve Sumner Farms
01.2014 - 08.2017

Office Manager

Fulghum Well Drilling
07.2009 - 11.2009

Sales Associate

Badcock &more
08.2008 - 06.2009

Customer Service Representative

First Franklin Financial
11.2006 - 08.2008

Bank Teller

Bank of America
08.2004 - 11.2006

Volunteer

Nursing Home
05.2002 - 09.2002

Radiologic Technologist - Radiology

Southern Regional Technical College

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