Leigha Pate
Port Wentworth
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Country Club
Callawassie Island Members Club
Okatie
09.2021 - 08.2025
- As I've worked at Callawassie, I have learned how to help organize parties and celebrations, and to become a better server
- I've been trained to do a lot of what the front of house in a club entails
- It's taught me how to organize, multitask, and to take charge to make sure things get done correctly.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Shift Manager
Oro Valley Country Club
Tucson
10.2023 - 09.2024
- Supervised daily operations and managed team performance during shifts.
- Trained new employees on company policies and procedures.
- Monitored inventory levels and assisted with stock replenishment efforts.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Shift Leader
Q On Bay
09.2019 - 05.2021
- While I worked at Q, I learned how to do catering events, and to help manage front of house.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
GED -
Online
Skills
- Guest Services
- Active Listening
- Critical Thinking
- Multitasking
- Problem solving
- Efficiency
- Consistent
Additional Information
- Authorized to work in the US for any employer
Timeline
Shift Manager
Oro Valley Country Club
10.2023 - 09.2024
Country Club
Callawassie Island Members Club
09.2021 - 08.2025
Shift Leader
Q On Bay
09.2019 - 05.2021
GED -
Online