Leigh Anne Cuadrado-Chester
Rockmart
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Manager/Bartender
Johnny's New York Pizza
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Jail Officer
Douglas County Sheriff's Office
08.2021 - 07.2022
- Collaborated with fellow officers to maintain a secure environment for staff, inmates, and visitors.
- Improved inmate behavior by implementing consistent disciplinary policies and maintaining clear communication.
- Enhanced facility safety through regular cell inspections and monitoring of inmate activities.
- Maintained accurate records of inmate information, including disciplinary actions, medical needs, and daily activities.
- Monitored visitation sessions closely to prevent unauthorized exchanges or breaches of conduct between inmates and visitors.
- Communicated effectively with diverse populations of inmates, addressing individual needs while upholding security standards.
- Managed daily operations within assigned housing units while maintaining compliance with institutional policies and regulations.
- Assisted in crisis situations by utilizing de-escalation techniques and adhering to established protocols.
- Provided timely responses during emergencies, ensuring appropriate action was taken according to established procedures.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
Telecommunications Operator
Douglas County Sheriff's Office
03.2021 - 08.2021
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
Telecommunications Officer
Dallas Police Department
08.2016 - 03.2019
- Evaluated emerging technologies for potential implementation in line with company objectives and budget constraints.
- Implemented security measures to protect sensitive data from unauthorized access, mitigating risk of cyberattacks.
- Enhanced customer satisfaction by troubleshooting and resolving complex technical issues.
- Developed training materials and facilitated workshops to improve team knowledge of telecommunications systems and processes.
- Maintained up-to-date documentation on all telecommunications systems, ensuring easy access to information for troubleshooting and training purposes.
- Conducted regular audits of telecommunications infrastructure to identify areas for improvement or replacement.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Implemented training programs to improve knowledge and skills of new technicians.
Sales Associate
Red The Uniform Tailor
08.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Terminal Operator
Paulding County Sheriff's Office
04.2009 - 07.2015
- Enhanced terminal efficiency by implementing effective communication strategies with staff and clients.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among colleagues.
- Repaired and performed minor maintenance on equipment at terminals.
- Maintained terminal security in compliance with NCIC/GCIC guidelines.
Education
High School Diploma -
Hiram High School
Hiram, GA05.2009
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Policy Implementation
- Sales management
- Business Administration
- Customer Service
- Computer Skills
- Problem Resolution
- Customer Relationship Management
- MS Office
- Schedule Management
Timeline
Manager/Bartender
Johnny's New York Pizza
10.2022 - Current
Jail Officer
Douglas County Sheriff's Office
08.2021 - 07.2022
Telecommunications Operator
Douglas County Sheriff's Office
03.2021 - 08.2021
Telecommunications Officer
Dallas Police Department
08.2016 - 03.2019
Sales Associate
Red The Uniform Tailor
08.2015 - 08.2016
Terminal Operator
Paulding County Sheriff's Office
04.2009 - 07.2015
High School Diploma -
Hiram High School
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