LEILA HOWARD
Manchester
Summary
Proficient Unit Secretary known for strong organizational skills and attention to detail. Experienced in maintaining accurate patient records and facilitating communication within healthcare teams. Ready to leverage expertise in unit operations to support high-quality patient care.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Warm Springs Medical Center
Warm Springs
09.2021 - Current
- Coordinated communication between medical staff and patients daily.
- Maintained accurate patient records using electronic health systems.
- Answered phone calls and addressed inquiries with professionalism.
- Assisted healthcare professionals with clerical tasks.
- Ensured compliance with hospital policies and procedures consistently.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Compiled physical and digital documents, charts, and reports.
- Communicated with management to facilitate efficient unit operation.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Maintained a clean and organized front desk and reception area.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
Education
High School Diploma -
MANCHESTER HIGH SCHOOL
Manchester, GA05-1996
Skills
- patient confidentiality compliance
- data entry accuracy
- clerical support efficiency
- healthcare communication
- supply inventory management
- problem solving
- attention to detail
- effective communication
- time management
- team collaboration
- Patient confidentiality practices
- Detail-oriented approach
- Patient reception
- Patient data confidentiality
- Phone reception
- Patient chart maintenance
- Professional telephone etiquette
- Incoming call reception
- Patient records maintenance
- Strong organization
- Unit secretary training
- HIPAA compliance
- Telephone reception
- Healthcare industry
- Incoming call management
- Lab test documentation
- Customer service
- Call light responses
- Medical records maintenance
- Nursing station operations
- Conflict resolution techniques
- Teamwork
Timeline
Unit Secretary
Warm Springs Medical Center
09.2021 - Current
High School Diploma -
MANCHESTER HIGH SCHOOL