Leilany Martinez
Norman Park
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
13
13
years of professional experience
Work History
Store Shift Lead
Walgreens
10.2023 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Conducted regular inventory checks to maintain accurate stock levels.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
Medical Receptionist
SaludVip
10.2014 - 06.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Assistant Manager
CVS Pharmacy
02.2012 - 10.2014
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
West Roxbury Academy
West Roxbury, MA08-2002
Skills
- Operations Monitoring
- Performance Improvement
- Guest service
- Rules Enforcement
- Scheduling expertise
- Staff Motivation
- Employee Training
Timeline
Store Shift Lead
Walgreens
10.2023 - Current
Medical Receptionist
SaludVip
10.2014 - 06.2023
Assistant Manager
CVS Pharmacy
02.2012 - 10.2014
High School Diploma -
West Roxbury Academy
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