Leloba Miziyonke
Atlanta
Summary
Dynamic customer service professional with a proven track record at Publix, excelling in complaint handling and problem-solving. Recognized for enhancing customer satisfaction and building loyalty through effective communication and teamwork. Adept at multitasking and maintaining composure under pressure, consistently exceeding performance metrics and fostering a positive work environment.
Friendly and empathetic individual with strong communication and problem-solving skills. Adept at understanding customer needs and providing effective solutions, bringing solid foundation in handling inquiries and managing customer relationships. Focused on delivering exceptional service to enhance customer satisfaction and loyalty.
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
2
2
years of professional experience
Work History
Customer Service Clerk
Publix
07.2023 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Education
High School Diploma -
Georgia State University
Atlanta, GA05-2024
Skills
- Customer service excellence
- Product knowledge
- Complaint handling
- Customer service
- Time management
- Multitasking and organization
- Problem-solving
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Money handling
Languages
English
Native or Bilingual
Setswana
Native or Bilingual
Sekalaka
Native or Bilingual
Timeline
Customer Service Clerk
Publix
07.2023 - Current
High School Diploma -
Georgia State University
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