LENORIS D. DIXON
Atlanta
Summary
Dynamic Program Analyst with extensive experience at the Veteran’s Affairs Health Eligibility Center, excelling in project management and analytical skills. Proven track record in enhancing enrollment processes and compliance, while mentoring teams. Proficient in MS Office and adept at report generation, driving operational efficiency and improving veteran outreach initiatives.
Overview
16
16
years of professional experience
Work History
Program Analyst
Veteran’s Affairs Health Eligibility Center
Atlanta
01.2024 - Current
- Directly responsible for explanation of the in-depth processes of filing a claim for benefits, eligibility requirements and evidence/documentation that must be submitted, inclusive of regulatory provisions and the basis (laws, policies, and regulations) for agency determinations in individual cases
- Arrange meetings and appointments according to staff availability and updated company calendars
- Serve as mentor and aid in training entry-level colleagues on enrollment and eligibility procedures and other job requirements
- Assists Veterans in completing the VA Form 10-10EZ (Application for Health Benefits), Veterans online, telephonic, in person, hard copy applications, and documents needed to support their application
- Provides as needed support to Income Verification Division by performing special projects and serving as backup during system outages and/or meetings in an administrative aspect
- Prepare reports, correspondence, executive summaries, agenda and agenda packet materials, and other documents upon request
- Consult with Legal Administrative Specialist (LAS) assistance on responding to unusual or complex questions or when reasonable attempts to satisfy an irate veteran(s) have been unsuccessful
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Advising, compiling, analyzing, and synthesizing VISN enrollment program performance data to identify strengths, weaknesses, and improvement opportunities
- Evaluating standardization in enrollment outreach across all VAMCs and monitors facility-level compliance of all associated VA directives, policies, and procedures
- Developing and maintaining master list and calendar of VHA enrollment and eligibility outreach events nationwide
- Distributing outreach materials to include brochures, fact sheets, web content, and other targeted information
- Tracking and reporting on outreach data provided through VHA medical centers and partnership agreements
Program Support Assistant
Veteran’s Affairs Health Eligibility Center
Atlanta
06.2023 - Current
- Directly responsible for explanation of the in-depth processes of filing a claim for benefits, eligibility requirements and evidence/documentation that must be submitted, inclusive of regulatory provisions and the basis (laws, policies, and regulations) for agency determinations in individual cases
- Arrange meetings and appointments according to staff availability and updated company calendars
- Serve as mentor and aid in training entry-level colleagues on enrollment and eligibility procedures and other job requirements
- Assists Veterans in completing the VA Form 10-10EZ (Application for Health Benefits), Veterans online, telephonic, in person, hard copy applications, and documents needed to support their application
- Provides as needed support to Income Verification Division by performing special projects and serving as backup during system outages and/or meetings in an administrative aspect
- Prepare reports, correspondence, executive summaries, agenda and agenda packet materials, and other documents upon request
- Consult with Legal Administrative Specialist (LAS) assistance on responding to unusual or complex questions or when reasonable attempts to satisfy an irate veteran(s) have been unsuccessful
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Equal Opportunity Specialist
Air Force Material Command Robins Air Force Base
Warner Robins
07.2021 - 12.2021
- Helps to create, implement, and maintain the Equal Employment Opportunity (EEO) program
- Gathers, compiles, analyzes, and interprets data necessary for external (government) and internal EEO compliance, reporting, and monitoring
- Data may include recruitment, hiring, terminations, promotions, disciplinary actions, salaries, applicant flows, and transfers
- Plans, completes, and files required EEO and/or affirmative action reports and documentation with government agencies
- Uses appropriate statistical software or tools to measure and monitor equal opportunity and affirmative action plan compliance
- Reports survey results, statistics, and recommendations for corrective action to the Equal Employment Opportunity Manager and other appropriate stakeholders
- Addresses internal inquiries regarding civil rights and equal opportunity laws and regulations as appropriate based on the specialists expertise; refers sensitive issues and concerns to manager or appropriate legal staff
- Pursuant to established documentation procedures, records discriminatory factors and corrective actions identified through investigations of employment practices or alleged violations
- Ensures timely processing and review of complaints by coordinating, monitoring, and streamlining complaint procedures
- Performs other related duties as assigned
Management Assistant
Air Force Material Command Robins Air Force Base
Warner Robins
09.2019 - 07.2021
- Develops and implements group administrative policy and procedures, determining degree of impact, analyzes operating effectiveness, and provide effective guidance and assistance in monitoring special projects
- Provides a wide variety of recurring and nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts
- Use multiple automatic software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, and updating existing databases or spreadsheets
- Performs administrative office support functions and maintains cooperative working relationships with co-workers, related functions, customers, and operating officials
- Complies with safety, security, health and environmental procedures and perform work in a manner that enhances
- Support efforts to evaluate or improve the efficiency, effectiveness, and productivity of organizations and programs, and/or involve records, reports, directives, forms, suspense's, group tasking, and chart organization
Credit Union Examiner
National Credit Union Administration
Atlanta
07.2018 - 11.2018
- Planned, conducted, and completed examinations of federally insured and federally chartered credit unions
- This included analyzing credit union data to identify areas of concern, persistency of previous problems, and risk to the National Credit Union Share Insurance Fund (NCUSIF)
- Develops and implements group administrative policy and procedures, determining degree of impact, analyzes operating effectiveness, and provide effective guidance and assistance in monitoring special projects
- Provides a wide variety of recurring and nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts
- Use multiple automatic software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, and updating existing databases or spreadsheets
- Performs administrative office support functions and maintains cooperative working relationships with co-workers, related functions, customers, and operating officials
- Complies with safety, security, health and environmental procedures and perform work in a manner that enhances
- Support efforts to evaluate or improve the efficiency, effectiveness, and productivity of organizations and programs, and/or involve records, reports, directives, forms, suspense's, group tasking, and chart organization
Information Technology Educator (Teacher)
Jackson County School Board
Marianna
07.2017 - 07.2018
- Planned, organized, and evaluated instruction in the subject of Computer Science in order to maximize student learning, by employing appropriate teaching and learning strategies from a developed curriculum
Administrative Associate
Florida State University: College of Communication and Information
Tallahassee
04.2017 - 07.2017
- Performed thorough data analysis of financial histories, and reviewed departmental status updates as part of completing authorized purchases and proper inventory correspondence
- Received and processed order cancellations, provided status updates and modification, and conducted follow-up on customer receipt
- Coordinated with key storage and distribution personnel to resolve discrepancies and routine problems
- Provided tailored customer support, maintained customer data, and responded to customer inquiries
- Investigated, coordinated and released Sales Orders that inhibit flow through automated systems
- Reviewed backorder status reports on a daily basis and took appropriate action to escalate backorders not meeting customer requirements
- Performed work associated with management of items
- Prepared recommendations and directives for the procurement of material
Administrative Assistant for H.R.
Navy Operational Support Center
Bessemer
02.2016 - 08.2016
- Knowledge of Human Resources processes sufficient to relate recruitment and placement issues to the different personnel specialties; employment, recruitment, and placement principles, concepts, policies, and analytical techniques; classification and position management principles, concepts, practices, and techniques, and of the relations of other HR specialties to classification
- Skill in applying basic principles, practices and techniques of staffing and recruitment
- Theoretical knowledge and practical understanding of human resources management function, theories, and techniques and of basic relationships of the various disciplines
- Drafts personnel action requests from managers and prepared to send to the staffer
- Assists applicants with on-line or automated application systems such as USAJOBS.GOV
- Processes personnel actions and utilizes other post and Pre-Employment HR systems in order to track actions or make hiring appointments final
- Performs internal organizational audit on completed/processed recruitment actions and makes corrections to erroneous actions when required
- Serves as liaison between the Navy’s Personnel Officer and management officials, all assigned units, and civilian personnel offices for staffing and personnel actions
- Research complex HR issues utilizing a variety of regulatory guidance and presents management with findings, course of action and recommendations
- Work with Human Resources Specialists with identifying the need for and defining the initiative(s) such as self-evaluations, consistency reviews on staffing processes and procedures, recruitment sources, etc
- Provided a variety of personnel management services including management advisory functions in the areas of recruitment and placement, merit promotion principles, recruitment strategies, sources of internal and external recruitment, hiring flexibilities, and special programs
- Advise applicants regarding individual documented experience, geographic availability and restoration rights
- Processed correspondence, awards, evaluations, and directives
- Proper filing, organization, and maintenance of critical unit personnel records, including emergency contact data and active-duty recall information, unit-specific administrative remarks, service member work evaluations, mandatory job-specific and general military training records, correspondence for and between high-ranking enlisted members and officers, and awards and commendations for over 300 personnel
- Maintained files: Service records and Office training records and records maintenance; operated computers and operated calculating and copying machines
- Managed command Fitness Report and Evaluation reports for staff personnel at every level
- Filed administrative material and command directives case files
- Issued standard Department of Defense identification cards to eligible retirees and military dependents as the military ID card administrator and verifying official
- Issued specialized ID, called a Common Access Card, to active duty military personnel and civilian employees as the military ID card administrator and verifying official
- Safe guarded access to personal and biographical information of active duty, retired and dependent military personnel and prevents misuse or misappropriation of RAPIDS computer terminals and report all such violations immediately
- Prepared briefing materials including background information, recommendations, statistical data, charts and graphs; created detailed reports concerning the status of their assignments and issues identified in the course of performing the work
- Provided tailored customer support, maintained customer data, and responded to customer inquiries
- Reviewed performance metrics and takes action to improve processes when performance falls below goal
Courier
Defense Courier System
Fort Meade
12.2015 - 02.2016
- Handled America's most highly classified and sensitive information while supporting the Defense Courier Division's mission to provide world class secure distribution for our Nation and its Allies
- Responsible for picking-up assigned loads and deliveries on time to multiple destinations, to ensure customer satisfaction
- Establishes procedures for document marking, safeguarding, and use, personnel access controls, need to know criteria, physical storage and control, and transmitting, transferring, reproducing, downgrading, and destroying information
- Provides security oversight and direction within organizational facilities specifically designated for advanced or special programs
Administrative Assistant (Security)
Naval Criminal Investigative Services
Glynco
07.2012 - 11.2015
- Assisted Agents with investigations by providing them with administrative services
- Reviewed, scanned, and uploaded SF-75's, SF-86's, and New Hire Letters and Packets into the NCIS database
- Facilitated the processing of standard investigative forms, entered applicant’s information into New Agent Action sheets and New Hire Brief sheets, and disassembled files to ensure PII security
- Utilized the Contractor Verification System (CVS) to check for current/active security clearance for agency
- Processed Consolidated Law Enforcement Operation Center reports, updated the case control system, and put in time for deployed personnel in the Standard Labor Data Collection and Distribution Application while handling any payroll issues
- Utilized JPAS to check for background investigation for military and civilian personnel assigned to the agency
- Helped new personnel fill out application for badges
- Provided tailored customer support, maintained customer data, and responded to customer inquiries
- Reviewed performance metrics and takes action to improve processes when performance falls below goal
- Determined distribution and positioning of supplies among major supply stations
- Provided administrative support by creating and amending various types of obligations, purchase requests, receiving reports, invoices, etc
- Prepared and reviewed contract modification packages to ensure completeness
- Maintained and submitted time and attendance for staff
- Used word processing and other types of software (spreadsheets, database, graphics, etc.), to process and produce a wide range of documents, some of which require complex formats, in support of the office automation functions
- Served as focal point within the Group for preparing TDY orders and itineraries for employees and serves as the Agency Program Coordinator (APC) for the Government Travel Card Program
- Served as the Group vehicle control manager
- Developed and implemented programs, policies, procedures and instructions for assigned requirements processes and supporting data systems
- Participated on planning groups, committees, and task groups studying program requirements, concepts and techniques
- Complied with established safety and security procedures
- Prepared written correspondence and other documents
- Prepared reports and maintained records as required and coordinates the preparation and presentation of work-related information to all levels of management
Assistant Security Manager/Administrative Assistant
Naval Air Station
Sigonella
07.2009 - 07.2012
- Plan, direct, and controls various aspects of Customer Service for members of the Navy through Military Pay functions, Training, Accountability and Manpower Functions
- Assist the Program Support Manager, familiar with duties using automatic systems to include but not limited to: the collection, research, compile, and tracking of data and program information
- Research and develop presentation material for upper management
- Attend and update tier, DREP, and Administration meetings
- As well as Update Accountability for Flight Personnel and maintain Emergency Management
- Trained in Reconciliation of time as well as completed suspense(s) for leadership
- Provides specialized security policy and support Special Access Programs to ensure the mission is not compromised
- Provides an effective security program to insure information and material affecting national defense are protected from unauthorized disclosure, espionage and sabotage; ensuring granted individuals access to program information is clearly consistent with the interest of national security and defense
- Serves as a security professional for the development, testing and protection of advanced and special access program technologies
- Develops and implements security plans and procedures such as standard operating procedures, system security, program test, deployment, and operations security (OPSEC) plans for facilities that support advanced and special programs and sensitive compartmented information (SCI) material
- Establishes procedures for processing requests for security accesses for military, civilian, and contractor personnel
- Initiates and reviews all requests for personnel security investigations consistent with directives
- Manages contractor-related security actions for the protection of special access program information and other sensitive information originated or controlled by the DoD and other agencies
- Processed correspondence, awards, evaluations, and directives as Administrative clerk
- Assisted personnel with creating authorization orders and vouchers through the Defense Travel System
- Reviewed orders and vouchers as the Travel Coordinator for Naval Air Station Sigonella
- Helped augment the installation's permanent security force during increased Force Protection Conditions as a member of the Auxiliary Security Force team
- Performed duties as assistant to the commanding officer on all matters pertaining to special security
- Initiated and updated security eligibility
- Processed DoD and Contractor personnel in JPAS for clearance eligibility and access procedures
- Applied security disciplines, policies, procedures relating to physical, industrial, personnel, information systems, communications, and operations security programs
- Initiated clearances via JPAS and prompt recurring inspections for facilities to store classified material
- Identified security in-depth and explores countermeasure to deter, delay, detect, or prevent loss
- Readied Sensitive Compartmented Information material for electronic transmission and the Defense Courier Service
- Provided contractors and visitors with badges to access the base once information was collected and verified
- Knowledge of the principles, concepts, and theories of Security Manager, and the standard practices, methods, and techniques of the occupation sufficient to perform difficult, but well-precedent assignments
- Knowledge of analysis, evaluation, fact-finding, and investigative techniques in order to gather data, identify significant factors, and recommend a solution from a number of possible alternatives
- Performed studies and prepared reports, documentations, and correspondences to communicate factual and procedural information clearly
- Skilled in applying the principles, concepts, and practices of the occupation sufficient to perform moderately difficult assignments
- Communicated clearly, concisely, and with technical accuracy, both orally and in writing, as well as worked in a professional manner with peers and management
- Prepared reports and provides briefings on study findings to all levels of involved management, contractors, program managers, and external audit agencies
- Provided administrative support by creating and amending various types of obligations, purchase requests, receiving reports, invoices, etc
- Prepared and reviewed contract modification packages to ensure completeness
- Maintained and submitted time and attendance for staff
- Writing performance, special, quarterly evaluations for members and setting rankings based on eligibility, experience, qualifications, accomplishments, and other set criteria as needed
- Held Command Career Boards for junior personnel to help assess their current state and set goals to aid in retention in the service
Education
Master’s - Business Administration
Troy University
01.2014
Bachelors of Science - Business Administration
Waldorf College
01.2012
Vocation/Correctional Officer School -
Chipola College
01.2007
Associates of Arts - Liberal Arts/Science and Humanity
Chipola College
01.2007
Skills
- Project Management
- Human Resources and Manpower Team Leadership
- Analytical & Investigative Skills
- Security Legal Clerk
- Equal Opportunity Management
- MS Word
- Excel
- PowerPoint
- Payroll/Timekeeping
- Report Generation/Documenting
- Requisitioning & Archiving
- Supply/Inventory Management
Awards
Chipola College Who’s Who Among Students
Military Experience
U.S. Navy, Active Duty, 02/02/09, 08/31/16
Timeline
Program Analyst
Veteran’s Affairs Health Eligibility Center
01.2024 - Current
Program Support Assistant
Veteran’s Affairs Health Eligibility Center
06.2023 - Current
Equal Opportunity Specialist
Air Force Material Command Robins Air Force Base
07.2021 - 12.2021
Management Assistant
Air Force Material Command Robins Air Force Base
09.2019 - 07.2021
Credit Union Examiner
National Credit Union Administration
07.2018 - 11.2018
Information Technology Educator (Teacher)
Jackson County School Board
07.2017 - 07.2018
Administrative Associate
Florida State University: College of Communication and Information
04.2017 - 07.2017
Administrative Assistant for H.R.
Navy Operational Support Center
02.2016 - 08.2016
Courier
Defense Courier System
12.2015 - 02.2016
Administrative Assistant (Security)
Naval Criminal Investigative Services
07.2012 - 11.2015
Assistant Security Manager/Administrative Assistant
Naval Air Station
07.2009 - 07.2012
Master’s - Business Administration
Troy University
Bachelors of Science - Business Administration
Waldorf College
Vocation/Correctional Officer School -
Chipola College
Associates of Arts - Liberal Arts/Science and Humanity
Chipola College
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