Lenroy Calnick Jr
McDonough,GA
Summary
Highly motivated and determined candidate, with such a strong passion in the customer service field. Successful in delivering multitasking abilities, while also showing proficiency in being organized and dependable. Consistently and confidently seeking new ways in improving and broadening such job experiences, skills, and operations in the customer service/sales industry. Ready and willing to utilize knowledge in expanding one's company, business.
Overview
2
2
years of professional experience
Work History
Customer Call Center Representative
Maximus
02.2021 - 03.2022
- Responded to customer calls and emails to answer questions about products and services
- Educated customers on company systems, form completion, and access to services
- Attended telephone skills and program information training sessions to boost aptitude
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Boosted customer service satisfaction ratings through consistent quality control
- Sought out extra training opportunities to enhance customer relationship management abilities
- Resolved customer complaints and addressed emergency requests and needs.
- Answered up to 40 incoming calls in busy, fast-paced global call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Paint Sales Associate
The Home Depot
01.2020 - 01.2021
- Taking paint orders from customers
- Analyzing situations and selecting appropriate paint (oil based, latex) for customer's paint job
- Keeping store and department clean and safe for all customers.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas
- Maintained stock shelves by fronting, facing and straightening products throughout shift
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Utilized company website and vendor catalogs to locate special order items for customers
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects
Education
Some College (No Degree) - Computer Programming
Southern Crescent Technical College
Griffin, GACertificate in Microsoft Word, Microsoft Excel, Microsoft Outlook -
Interactive College of Technology
2019
High School Diploma -
Morrow High School
Morrow, GA05.2016
Skills
- Cold calling
- Time Management
- Leadership
- Call Transfers
- Problem-Solving Skills
- Product Knowledge
- Heavy Lifting
- Attention to Detail
- Pallet Jacks
- Self-Motivated and Disciplined
- Restock Shelves
- Loading and Unloading
Timeline
Customer Call Center Representative
Maximus
02.2021 - 03.2022
Paint Sales Associate
The Home Depot
01.2020 - 01.2021
Some College (No Degree) - Computer Programming
Southern Crescent Technical College
Certificate in Microsoft Word, Microsoft Excel, Microsoft Outlook -
Interactive College of Technology
High School Diploma -
Morrow High School
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