Leokeditswe M.

Dynamic Systems Analyst with a proven track record at the Ministry of Communications and Innovation, excelling in IT project management and infrastructure modernization. Expert in ERP implementation and critical problem-solving, I led high-impact initiatives that enhanced system reliability and user satisfaction, fostering a culture of continuous improvement and team development.

• MiVoice Business Administration Course, Mitel, 2025, IP Telephony system management.
• Microsoft SharePoint 2016, Byte Size College, 2018, Collaboration platform development and file share maintenance.
• Specialized Program in E-Government Application Development, CDAC Noida, India, 2015, E-Governance, HTML & JavaScript, Java (Basic & Advanced), SQL & PL/SQL
• HEAT 9.5.1 End User Training, ICL Botswana / FrontRange Solutions, 2012, User-level IT service management application training.
• APM Group ITIL Foundation, Loyalist Certification Services, 2009, Completed structured assessment on Service Lifecycle, Processes, Principles, Roles, and Architecture.
• Microsoft Windows 2000 Training, IT-IQ Botswana, 2003, Managing Windows 2000 Environment (2126), Implementing Windows 2000 Professional & Server (2152), Network & OS Essentials (2151)
• A+ Service Technician Certification, IT-IQ Botswana, 2002, Hardware peripherals, software support, and troubleshooting.
• Administering Microsoft Windows NT Server 4.0, NIIT, 1998, Administration and core technologies for Windows NT environments.

• Systems Analyst (Information Technology / IT Project Coordinator), Ministry of Communications and Innovation, Botswana, 12/01/23, Present, Spearhead systems analysis, administration, and optimization initiatives across enterprise environments., Strengthen IT infrastructure by managing end-to-end database and network administration functions across complex, multi-platform environments., Lead high-impact project teams to successful completion of enterprise IT initiatives, aligning outcomes with organizational goals and timelines., Elevated user satisfaction and reduced service request turnaround time by providing technical support for applications., Cultivated a culture of continuous improvement by mentoring junior staff and promoting best practices in service delivery., Improved system reliability and performance through maintenance, security updates, and structured troubleshooting protocols., Enhanced software delivery speed and reliability by integrating DevOps practices to streamline development lifecycles, foster cross-functional collaboration, and enable continuous integration and deployment.
• Systems Support Team Lead, Government Accounting & Budgeting System Project (Secondment), 02/01/12, 12/01/23, Supervised five-member IT team coordinating system configuration and readiness activities across Ministries and Departments., Oversaw functional and technical setup prior to deployment and production handover for all Gaborone-based and regional government entities., Enabled nationwide ERP deployment by leading team that complete system configurations ahead of schedule., Reduced transition risk by leading cross-ministry handover of fully validated Oracle Financials instances.
• Systems Analyst, Ministry of Finance, Botswana, 01/01/07, 02/01/12, Strengthened infrastructure stability by administering Microsoft Windows Server environments, streamlining updates, access controls, and system performance., Ensured seamless enterprise communication by overseeing Microsoft Exchange Server functions, including mailbox configuration, monitoring, and disaster recovery., Optimized user access and security by administering Active Directory, managing user accounts, group policies, and authentication protocols., Elevated service quality by managing and maintaining Service Desk operations and enforcing compliance with defined SLAs., Enhanced data accessibility through administration of network-shared drives and cloud platforms, including Office 365., Improved organizational knowledge sharing by managing SharePoint-based intranet services / ensuring content integrity and uptime., Increased network reliability and connectivity by maintaining LAN operations and configuring DHCP, DNS, IPv4, VPN, and Wi-Fi services.