Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leona Baucom

Lithia Springs,GA

Summary

Knowledgeable Area Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sam's Club FC Area Manager

Walmart
09.2023 - Current
  • Participated in the launch of Sam's Club fulfillment center.
  • Streamlined interview processes, implemented candidate assessment tools, and improved selection criteria.
  • Managed approximately 20 associates implementing engagement and productivity.
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Collaborated with cross-functional teams to streamline operations and enhance supply chain efficiency.
  • Spearheaded implementation of technology solutions to improve operational workflows and customer experience.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Worked well in a team setting, providing support and guidance.
  • Facilitated training programs, enhancing staff skills and promoting a culture of continuous learning.

Area Manager

Walmart
08.2022 - 09.2023
  • Coordinated logistics operations across multiple locations to enhance efficiency and streamline processes.
  • Implemented safety protocols and compliance measures to ensure adherence to regulatory standards in logistics operations.
  • Trained and supervised team members to enhance productivity and service quality.
  • Conducted regular audits of operational processes, ensuring compliance with company standards.
  • Fostered a positive work environment through effective communication and employee engagement initiatives.
  • Led a team of approximately 25 to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Collaborated with cross-functional teams to resolve logistical challenges and maintain seamless workflow across departments.

CSD Lead

Walmart
04.2021 - 08.2022
  • Oriented Groups of 30 newly hired employees at a time by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Led cross-functional teams to enhance customer service operations and improve overall efficiency.
  • Developed training programs for new team members, fostering skill growth and knowledge retention.
  • Collaborated with management to create strategies that elevated customer satisfaction scores.
  • Monitored performance metrics and provided actionable insights to senior leadership for decision-making.
  • Provided mentorship and guidance to junior team members in developing their skills and expertise in the CSD domain.
  • Implemented process improvements that reduced errors and increased overall accuracy.
  • Supervised quality assurance measures across all projects under my leadership.
  • Coordinated internal audits of the CSD department''s practices, identifying areas of improvement while maintaining compliance standards.

SSR Unloader/Processor

Wal-Mart Distribution Center
08.2013 - 04.2021
  • Maintain a safe work area through checking the integrity of trailers/pallets (e.g., leaks, pest infestation, trailer damage).
  • Manage freight deliveries through processing, identifying, counting, separating and scanning freight; operating computer software and basic applications to track and identify freight; unloading freight from trailer manually or with power equipment; and maintaining records, logs and forms.
  • Organize work area through stacking empty pallets, and moving empty pallets using a pallet jack or power equipment.
  • Provide basic maintenance to receiving equipment (e.g., cleaning, changing labels and ribbons).
  • Certification T3 Trainer Class, successfully training approximately 10 new hires for various departments.
  • Conduct inspections of freight for accuracy and safely move it around the facility to ensure timely and complete delivery.
  • Apply labels to correct location on freights, pallets, and merchandise.
  • Assist Facility Management with the onboarding and training of new team members.
  • Certified-Power Lifting Equipment (PLE)
  • Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.

Frozen Dairy & Grocery Associate

Sam's Club
02.2006 - 08.2013
  • Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
  • Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
  • Maintains the Sales Floor in the Grocery, Frozen-Dairy-Deli area in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.
  • Follows Company policies and procedures for the Grocery area by monitoring food/merchandise quality, product rotation, code dating, product recalls, and sanitation standards, correctly merchandising grocery categories, ensuring prominent display of promotional and seasonal merchandise, and stocking, zoning, and cleaning the Department.
  • Collaborated with team members to restock items during peak hours effectively.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.

Education

Applied Behavioral Science - Behavioral Sciences

University of Arizona Global Campus
Chandler, AZ
10-2026

Associate of Arts - General Education

Fayetteville Technical Community College
Fayetteville
01.2011

Skills

  • Employee training and development
  • Adherence to company policies and standards
  • Distribution center operations
  • Planning
  • Execution
  • Exceeding department goals
  • Staff management
  • Relationship building and management
  • Team development
  • Performance management
  • Quality assurance
  • Supply chain management

Certification

  • Supply Chain management, Walmart Spark Academy, Halsam College Of Business The University of Tennessee - 3months

Certificate ID d2dd9a735

Timeline

Sam's Club FC Area Manager

Walmart
09.2023 - Current

Area Manager

Walmart
08.2022 - 09.2023

CSD Lead

Walmart
04.2021 - 08.2022

SSR Unloader/Processor

Wal-Mart Distribution Center
08.2013 - 04.2021

Frozen Dairy & Grocery Associate

Sam's Club
02.2006 - 08.2013

Applied Behavioral Science - Behavioral Sciences

University of Arizona Global Campus

Associate of Arts - General Education

Fayetteville Technical Community College

Similar Profiles

CREATE PROFILE
Leona Baucom