Leondria Harp

• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
• Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.

• Troubleshooting work orders

Taking and answering calls

Building reports

Customer services

Track technicians

Notify supervisors of problems that are not resolvable Resolve all other issues at customers needs Check customer orders

2 year minimum experience in High Volume Call Centers

•.Office - Word, Excel, PowerPoint Superior Customer Service Skills Office Administration

• Customer Service
• Money handling
• Filing documents
• Data Entry
• Client Support Specialist
• Assist with Removals
• Home Evaluation
• Family Team Meetings
• Event Planner
• Microsoft Outlook
• Microsoft Word

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Conducted regular follow-up calls with customers after resolving their issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered customer inquiries and provided accurate information regarding products and services.
• Maintained a high level of professionalism when dealing with difficult customers.
• Developed positive relationships with customers through friendly interactions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries via phone, email, and chat.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
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• Company Overview: Remote
• Customer service
• Disease Classification
• Medical Office Procedures
• Detail Oriented
• Health Insurance Portability and Accountability Act (HIPAA) Compliance
• Problem Solving
• Research
• ICD Coding (ICD-9/ICD-10)
• Organizational Skills
• Customer Service lead representative
• Conflict Resolution
• Remote

• Data Entry
• Customer Service
• Answering phones
• Bookkeeping
• Scheduling
• Setting appointment