LEONEL A. ARRIOLA
Hinesville
Summary
Information Technology Specialist with over 20 years of experience in the military. Specialized in digital Battle Tracking/ Global Positioning Systems, networking, and digital radio systems for the United States Army. Proven leader with a penchant to learn and share knowledge.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retransmission Supervisor
U.S. Army – Various Locations
- Trained over 20 Radio Transmission Operators within the Battalion on system operations with the Rifleman Radio (PRC-154), Multiband Inter/Intra Team Radio (MBITR) (PRC-148) and High Frequency (PRC-150) digital radios
- Mentored four COMSEC hand receipt holders in storage, issue, and destruction with existing Brigades policies
- Balanced Independence and Collaboration: Capable of independently planning, organizing, and prioritizing tasks, while also following instructions and collaborating effectively with colleagues.
- Troubleshot 18 Digital Battle tracking System systems in vehicles before field training rotations; increasing the Battalions readiness by 85%
Training Instructor
U.S. Army – Various Locations
- Maintained a 98 percent first time examination success rate and a 97 percent overall pass rate weekly for 32 Initial Training students
- Assisted with the revision of curriculum course material; provided technical and tactical training ideas for future Soldiers
- Captured the imagination of students by sharing his combat experience when instructing all radio branch annexes
- Trained 1,536 Soldiers on five annexes of Radio Branch; ensured Soldiers and Non-Commissioned Officers understood training objectives
- Conducted academic assistance and retesting for 75 Soldiers; decreased recycle rate by 10 percent
- Set an outstanding example of a well-disciplined NCO; the most praised instructor on all end of training annex critiques.
Communications Sergeant
U.S. Army – Various Locations
- Awarded the Brigade Commander's Coin of Excellence during the Combined Joint Task Force Staff Assistance Visit; recognized as the best Signal Support NCO within the brigade
- Recognized by Combined Joint Task Force Regional Command East Division Commander for having the most efficient communications maintenance program in the entire Brigade during Operation Enduring Freedom (OEF)
- Served as a combat multiplier by training over 65 Soldiers on Single Channel Ground and Airborne Radio System (SINCGARS), Blue Force Tracker digital system (BFT), and Simple Key Loader (SKL) procedures while assigned as a Signal Support NCO during OEF
Network Operations Specialist I
Mission Training Center- Fort Stewart, GA
07.2025 - Current
- As a part of the Network Administration team (five personnel), helped support the stability, security, and performance of an organization's network infrastructure (LAN/Simulation) monitoring, troubleshooting, and maintenance in order to provide a simulation network in order to train 3rd Infantry Division Soldiers.
- Operates and maintains Cisco network equipment to include routers, layer 2/3 switches, Unified Call Manager (CUCM), and VoIPs
- Performed several iterations of audits in accordance with the Security Technical Implementation Guide (STIG) on unclassified and classified network switches
- Played a part in several projects including: the running of fiber cables for upcoming simulation system upgrade, IOS upgrade of switches, Unified Call Manager, and network Firewalls.
Radio Technician I
Chatham County Emergency Management Agency (CEMA)
10.2024 - 07.2025
- Part of a four-person team; helped facilitate the installation, maintenance, programming and repairs of Motorola Land Mobile Radio (LMR) Systems; servicing Chatham County, GA area entities.
- Responsible for handling the turn in of radios as they reached their lifecycle; successfully turned in over 150 radios during my tenure
- Chosen to oversee the maintenance and operation of over 50 Emergency Sirens across Chatham County, GA; maintained 95% operationality of all sirens.
- Successful in getting 100% of all sirens full operational by the end of my time at CEMA.
Information Technology Supervisor
U.S. Army – Various Locations
07.2004 - 08.2024
- Oversaw the IT necessities of several companies, while supervising and providing customer service to over 600 soldiers
- Responsible for Assisting support personnel and customers with Account access, integration, installation, administration, and operation of computer systems on the installation network
- Ensures that customers receive first level of defense support in order to combat network problems.
- Enforced the teaching basic network troubleshooting tips to customers to enhance self-sufficiency
- Supervised the turn-in of 120 lifecycle laptops; oversaw the draw of new laptops to increase information systems capabilities
- Seamlessly spearheaded the migration and implementation of Microsoft 365 on all Operating Systems across the Battalion by the prescribed deadline
- Demonstrated excellent communication abilities, fostering positive relationships with diverse customers and technical support personnel, even in high-pressure situations
- Proficient in Customer Software Support and Network.
Education
Associates - General Studies
Central Texas College
TX01-2017
Skills
- Senior Leaders' Course
- Composite Risk Management and Employee Safety
- Advanced Leaders' Course
- Communications Security (COMSEC)
- Operations Management
- AN/PRC-117G (TACSAT) Operator and Maintainer Course Operation
- Equal Opportunity
- Risk Management
- Basic Leader Course
- MS Word, Excel, PowerPoint, Microsoft 365
- Security Plus Certification
- Active Directory
- Signal- Digital Master Gunner Course
- Customer Service
- Records and Information Management
- Critical Thinking
- Interpersonal skills
Certification
- Security Plus, CompTIA - April 2024
Languages
Spanish
Full Professional
Timeline
Network Operations Specialist I
Mission Training Center- Fort Stewart, GA
07.2025 - Current
Radio Technician I
Chatham County Emergency Management Agency (CEMA)
10.2024 - 07.2025
Information Technology Supervisor
U.S. Army – Various Locations
07.2004 - 08.2024
Retransmission Supervisor
U.S. Army – Various Locations
Training Instructor
U.S. Army – Various Locations
Communications Sergeant
U.S. Army – Various Locations
Associates - General Studies
Central Texas College