LEONIE GRAY
Atlanta
Summary
Logistics professional with solid track record in optimizing transportation routes and managing driver operations. Proven history of maintaining high performance standards, ensuring on-time deliveries, and fostering collaborative team environment. Known for adaptability and reliability in dynamic and fast-paced settings.
Overview
9
9
years of professional experience
Work History
Truck Dispatcher
Longlane Transport Inc.
06.2021 - Current
- Managed inbound and outbound calls to address inquiries and resolve conflicts with truckers and loading companies.
- Ensured seamless workflow by troubleshooting logistics issues and coordinating with team members.
- Accurately documented customer interactions and service updates for future reference.
- Utilized computer systems to prepare and track work orders in alignment with company procedures.
TSA Agent
Homeland Security TSA
02.2023 - 11.2024
- Conducted thorough security screenings to ensure passenger safety and compliance with regulations.
- Collaborated with team members to maintain efficient checkpoint operations and minimize wait times.
- Implemented new procedures to enhance operational efficiency and improve overall customer experience.
- Trained new agents on screening techniques, procedures, and use of detection equipment.
Shift Leader
Kentucky Fried Chicken
11.2019 - 06.2021
- Processed and reconciled daily cash transactions, including counting drawers and depositing end-of-day funds.
- Coached and developed team members to meet performance standards and enhance customer satisfaction.
- Created end-of-shift reports to document operational outcomes and improve processes.
- Delivered excellent customer service by resolving issues efficiently and maintaining compliance with company policies.
Customer Service Representative
Galaxy Skateway
03.2017 - 06.2019
- Processed customer transactions with precision, ensuring accuracy in cash handling and timely financial reporting.
- Delivered exceptional customer service by addressing inquiries and resolving concerns in a courteous and efficient manner.
- Maintained organized records and contributed to team efficiency through collaboration and process improvements.
Education
Bachelor's Degree - Family and Child Sciences
Florida State University
Tallahassee, FL05.2021
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA12-2028
Skills
- Demonstrated success in call center or customer support roles, with a focus on satisfaction and issue resolution
- Experienced in analyzing customer needs and delivering effective, tailored solutions
- Data entry
- Active listening
- Critical thinking
- Professional telephone demeanor
Timeline
TSA Agent
Homeland Security TSA
02.2023 - 11.2024
Truck Dispatcher
Longlane Transport Inc.
06.2021 - Current
Shift Leader
Kentucky Fried Chicken
11.2019 - 06.2021
Customer Service Representative
Galaxy Skateway
03.2017 - 06.2019
Bachelor's Degree - Family and Child Sciences
Florida State University
Bachelor of Science - Nursing
Kennesaw State University
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