Leonox Wortham
Augusta
Summary
Experienced with customer service and problem solving in fast paced environments. I utilize effective communication and active listening to address concerns promptly. Knowledgeable of computers and technology making it easier to acclimate to new environments.
Overview
4
4
years of professional experience
Work History
Line Server
Thompson Hospitality
09.2023 - 08.2024
- Implemented feedback from supervisors to improve service quality and operational workflows.
- Trained new team members on service procedures and best practices for efficiency.
- Provided exceptional customer service by efficiently serving meals and beverages to guests.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
- Assisted in food preparation processes, adhering to safety and sanitation protocols.
- Adapted quickly to changing menus and special dietary requests from customers.
Surveyor Assistant
North Perimeter Contractors
11.2021 - 12.2022
- Assisted in surveying activities using GPS and total stations to ensure data accuracy.
- Collaborated with team members to compile field notes and sketches for project documentation.
- Assisted in conducting site surveys using total stations and GPS equipment.
- Maintained surveying tools and equipment, ensuring readiness for fieldwork activities.
- Adapted quickly to new software tools for data collection and mapping processes.
- Compiled and analyzed survey data for accuracy and compliance with project specifications.
Dietary Aide
Select Medical Rehabilitation
08.2024 - Current
- Assisted in meal preparation and portioning according to dietary guidelines
- Maintained cleanliness and organization of kitchen and dining areas
- Delivered meals to patients, ensuring timely service and adherence to dietary restrictions
- Collaborated with dietitians to accommodate special dietary needs
- Engaged with patients to ensure satisfaction with meals provided
- Monitored food safety standards during food handling and storage.
- Trained new staff on dietary protocols and kitchen operations.
Education
High School Diploma -
KIPP Atlanta Collegiate
Atlanta, GA05-2019
Skills
- Efficient work pace
- Handling customer complaints
- Food safety
- Customer relationship management
- Customer service
- Quality control
- Maintaining safety standards
- Knowledge of dietary restrictions
- Verbal and written communication
- Equipment operation
- Construction staking
- Land surveying
Accomplishments
- Trained seven new staff on correct procedures and performance strategies.
- Received continuous high marks for service, efficiency, and safety.
- Developed a system to properly streamline patient meal ordering editing through mobile devices.
- Leading surveys for massive tracts of land such as highways and pipelines spanning 1000+ acres.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Introduced a new training regime to allow new hires smoother transitions into proper positions as Dietary Aides.
Timeline
Dietary Aide
Select Medical Rehabilitation
08.2024 - Current
Line Server
Thompson Hospitality
09.2023 - 08.2024
Surveyor Assistant
North Perimeter Contractors
11.2021 - 12.2022
High School Diploma -
KIPP Atlanta Collegiate