Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Lesha Lane

Atlanta,GA

Summary

Experienced with community engagement and strategic planning. Utilizes effective communication and leadership skills to foster community growth and member satisfaction. Track record of implementing initiatives that enhance participation and retention.

Overview

11
11
years of professional experience

Work History

Community Director

Perennial Properties Inc.
12.2024 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Evaluated property conditions and recommended improvements.
  • Increased occupancy rate to 100% with improved marketing and tenant relations strategies.

Virtual Dispatch & Customer Service Lead Agent

Corporate Message Services
01.2020 - 05.2025
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Managed approximately 280+ calls simultaneously while assisting with emails and customer portals
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.

Community & Marketing Manager

Alpha Management Partners
09.2023 - 09.2024
  • Ensuring the community is occupied at its fullest capacity
  • Increased occupancy to 100% within 3 months of employment
  • Increased resident retention within 60 days of employment by improving day to day operations and property reviews
  • Maintaining the appearance and ensuring interior and exterior repairs are fulfilled in a timely manner
  • Addressing resident complaints, concerns, and inquiries in a timely and professional manner
  • Creating content for all social media platforms
  • Creating video floor plans of each layout
  • Visiting local businesses and partnering with companies to promote any vacancies
  • Creating specials to oversell competitors and engaging with each and every prospect
  • Walking the property and vacant apartment homes daily
  • Completing recaps, financials, and any other reports necessary for the balance of revenue and spending at the community
  • Collecting revenue from current and prior residents/applicants

Property Manager

Peak Living
03.2023 - 09.2023
  • Supporting other personnel and fulfilling leasing standards
  • Responding to resident requests and providing solutions to any issues that may arise
  • Preparing all application and recertification paperwork
  • Completing daily reports on leasing flow, marketing breakdown, pricing adjustments, financials, etc.
  • Decreased delinquency within 45 days of hire
  • Shopping competitors weekly
  • Preparing community news blasts
  • Collecting, posting, depositing any/all payment received
  • Providing virtual and physical support to multi-sites

Floating Property Manager

Fairway Management Company
03.2021 - 09.2022
  • Process applications
  • Assist with Lease Up communities and obtain maximum occupancy
  • Brainstorm and market resident events and outreach market for multiple sites
  • Organize, plan, and host multi-site resident event functions
  • Perform weekly inspections of exterior and interior of the premises

Multi-Site Community Director

Elmington Property Management
09.2020 - 03.2021
  • Streamlined property management processes for increased efficiency and cost savings.
  • Managed capital improvement projects, enhancing property value and curb appeal for residents.
  • Implemented innovative resident retention programs that fostered a strong sense of community across multiple sites.
  • Conducted regular property inspections to maintain safety standards and address potential issues proactively.
  • Oversaw maintenance teams to ensure timely completion of work orders and upkeep of properties.
  • Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.

Property Manager

Ambling Management
09.2016 - 09.2020
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.

Virtual Guest Experience Agent

Tyme Global Technologies
07.2018 - 03.2020
  • Remote
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Assisted customers by answering questions and responding to inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.

Front Desk Supervisor

I.H.G
01.2015 - 10.2016
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.

Education

Atlanta Metropolitan State College
Atlanta, GA

Skills

  • Organization
  • Professional
  • Communication
  • Detail Oriented
  • Budget Management
  • Negotiation
  • Tenant relations

Websites

Accomplishments

  • Achieved 100% occupancy within 45 days of employment.
  • Increased social media presence and implemented new marketing strategies to boost engagement with prospects and residents virtually
  • Recommended renovations to drive higher rental costs and ensure we reach our targeted audience

Timeline

Community Director

Perennial Properties Inc.
12.2024 - Current

Community & Marketing Manager

Alpha Management Partners
09.2023 - 09.2024

Property Manager

Peak Living
03.2023 - 09.2023

Floating Property Manager

Fairway Management Company
03.2021 - 09.2022

Multi-Site Community Director

Elmington Property Management
09.2020 - 03.2021

Virtual Dispatch & Customer Service Lead Agent

Corporate Message Services
01.2020 - 05.2025

Virtual Guest Experience Agent

Tyme Global Technologies
07.2018 - 03.2020

Property Manager

Ambling Management
09.2016 - 09.2020

Front Desk Supervisor

I.H.G
01.2015 - 10.2016

Atlanta Metropolitan State College

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