LESHAWNA RHODES
Lawrenceville
Summary
Dedicated and customer-focused professional with experience in high-volume retail and membership-based environments. Proven ability to deliver exceptional service, resolve customer concerns, manage front-end operations, and support team performance. Strong communication, leadership, and problem-solving skills with a commitment to creating positive customer experiences.
Overview
13
13
years of professional experience
Work History
Member Specialist
Sam’s Club
03.2012 - 07.2025
- Delivered outstanding customer service by assisting members with purchases, returns, and inquiries.
- Promoted and sold Sam’s Club memberships, upgrades, and credit services.
- Processed transactions efficiently using POS systems while maintaining accuracy.
- Resolved customer concerns in a professional and friendly manner.
- Maintained organized front-end work areas and ensured a welcoming environment.
- Supervised front-end operations to ensure smooth customer flow and exceptional service.
- Led and supported a team of Member Specialists to meet service and membership goals.
- Handled escalated customer concerns, providing prompt and effective resolutions.
- Trained new associates on customer service standards, company policies, and POS systems.
- Monitored performance metrics and coached team members to improve productivity and service quality.
- Maintained accurate cash handling procedures and ensured compliance with company policies.
Skills
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Team Leadership & Coaching
- Front-End Operations
- Membership Sales & Retention
- Cash Handling & POS Systems
- Time Management & Multitasking
- Problem Solving
- Communication Skills
Availability
Flexible availability including evenings, weekends, and holidays
Timeline
Member Specialist
Sam’s Club
03.2012 - 07.2025