Lesli Castillo-Lopez
Marietta
Summary
Dynamic Leasing Professional with a proven track record at IRT Living, excelling in customer service and property marketing. Skilled in lead management and application processing, I consistently achieved high occupancy rates while fostering strong client relationships. Bilingual communicator dedicated to enhancing the leasing experience and driving community success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Professional
IRT Living
Kennesaw
06.2024 - Current
- Leased one to three-bedroom apartments across seven floor plans in a 500-unit community.
- Streamlined leasing processes under guidance of two pilots to enhance customer experience.
- Managed leads, applications, and resident information using Entrata leasing dashboard.
- Provided exceptional customer service, achieving high occupancy rates in a challenging environment.
- Guided prospective tenants through complete leasing process from inquiry to lease signing.
- Facilitated walk-through inspections and assisted with transfer requests for the make-ready board.
- Maintained comprehensive knowledge of community amenities and policies to address inquiries.
- Conducted property tours and effectively marketed available units to prospective tenants.
- Posted rent payments on behalf of the Community Manager, ensuring accurate and timely processing
Front Desk Administrator
Riverstone Dental Care
Canton
05.2023 - 06.2024
- Serve as Hygiene Coordinator and Front Desk Associate at a private dental practice
- Manage day-to-day administrative tasks including answering phone calls, responding to emails, and handling patient records and referrals
- Perform data entry, insurance verification, and manage medical clearance and pre-medication protocols
- Maintain a full hygiene schedule and track no-shows and inactive accounts
- Communicate with Spanish-speaking clientele regarding finances, insurance, treatment plans, and office policies
- Coordinate with the VA to assist veteran patients in obtaining active authorizations for preventative dental care
Brand Associate
Old Navy
Woodstock
10.2022 - 05.2023
- Worked across multiple store departments including new item processing, product replenishment, and fitting room maintenance
- Provided support at the cashier station during high-traffic periods
- Organized and maintained back stock and inventory for clothing items
- Delivered excellent customer service by assisting customers in finding products and offering suitable alternatives
- Ensured a clean, organized, and customer-friendly retail environment
Communication Specialist
D4C Dental Brands
Woodstock
12.2020 - 07.2022
- Served as a Communication Specialist for pediatric and orthodontic patients across 20+ offices in Georgia
- Scheduled appointments, entered patient data, and collected Medicaid and commercial insurance information
- Provided information and addressed questions related to oral surgery procedures
- Explained HIPAA regulations and company office policies to clients in both English and Spanish
- Ensured clear and professional communication while supporting patient needs across multiple specialties
Lead Associate
PetSmart
Woodstock
09.2016 - 10.2018
- Hired as a cashier and promoted through multiple departments including pet care, stocking, and grooming salon (dog bathing)
- Advanced to Lead Associate with keyholder responsibilities
- Independently led floor operations weekly during management meetings
- Supported merchandising efforts, display organization, and store floor moves
- Collaborated with management to provide performance feedback and aid in decision-making
- Trained and mentored new employees to ensure smooth onboarding
- Assisted English and Spanish-speaking customers with inquiries across departments and the in-store pet hospital
- Consistently worked to meet and exceed company quarterly performance goals
Education
Some College (No Degree) - Medical Administration
Chattahoochee Technical College
Acworth, GASkills
- Customer service and support
- Lead management
- Property marketing
- Application processing and leasing
- Data entry
- Client communication
- Time management
- Attention to detail
- Bilingual communication
- Payment collection
Accomplishments
National Society of Leadership and Success
Certification
American Heart Association BLS (CPR and AED)
Languages
Spanish
Professional
Timeline
Leasing Professional
IRT Living
06.2024 - Current
Front Desk Administrator
Riverstone Dental Care
05.2023 - 06.2024
Brand Associate
Old Navy
10.2022 - 05.2023
Communication Specialist
D4C Dental Brands
12.2020 - 07.2022
Lead Associate
PetSmart
09.2016 - 10.2018
Some College (No Degree) - Medical Administration
Chattahoochee Technical College