Leslie Carter

• Developed strong customer relationships through effective communication and product knowledge.
• Demonstrated expertise in vehicle features to enhance customer understanding and satisfaction.
• Collaborated with team to achieve monthly sales targets and improve overall dealership performance.
• Analyzed customer feedback to identify areas for service enhancement and sales strategy adjustment.
• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Expanded customer base through targeted prospecting and networking efforts.
• Negotiated contracts skillfully, securing favorable terms for both company and client.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Handled administrative requests and queries from director. Organized and scheduled appointments with admin software. Planned meetings and took detailed minutes

Aided support to managers and employees, assisting in daily office needs and managing department’s general administrative activities. Made travel and meeting arrangements, preparedreports and maintained appropriate filing systems. Write and distribute email, correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system, Order office supplies and research new deals and suppliers

Maintain contact lists, Book travel arrangements, Submit and reconcile expense reports

Act as the point of contact for internal and external clients

Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed customer complaints and rectified issues to complete satisfaction. Worked with nurses and Nurse Practitioners to meet all incoming guest needs, smooth check-in processes and maximize satisfaction. Created and optimized employee schedules to secure proper coverage for all shifts. Input customer data using ECW software and made immediate updates to reflect room changes. Answered phones, responded to customer inquiries and transferred calls to appropriate staff members. Solved minor customer issues and escalated major problems immediately to the office manager. Warmly greeted incoming patients and helped with any paperwork or appointment issues. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process. Contacted pharmacies to submit and refill patients' prescriptions. Submitted diagnosis and procedure codes for insurance companies. Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing. Consistently informed patients of financial responsibilities prior to services being rendered. Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.