Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Guzman

Lawrenceville

Summary

Versatile and customer-focused professional with a wealth of experience as an AMC Crew Member and a valued member of the Pendergrass Flea Market Cleaning Crew, dedicated to creating a positive and seamless experience for every guest. Expertise includes overseeing ticketing, concession services, and providing attentive guest assistance, all while maintaining an immaculate and inviting atmosphere. Skilled in managing guest interactions with professionalism and poise, swiftly addressing inquiries and resolving concerns to enhance the overall customer experience. Proficient in maintaining the highest standards of cleanliness, sanitation, and safety across all areas of the market, from Restrooms to public spaces. Collaborative team player with exceptional organizational, communication, and problem-solving skills, consistently contributing to the efficiency and success of operations.

Overview

3
3
years of professional experience

Work History

Crew Member

AMC Theatres
10.2023 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Cleaning Crew Member

Pendergrass Flea Market, Inc.
02.2022 - 10.2022
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.

Education

High School Diploma -

Discovery High School
1335 Old Norcross Rd, Lawrenceville, GA 30046
05-2024

No Degree - Accounting

Georgia Gwinnett College
1000 University Center Lane, Lawrenceville, GA
05-2028

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Work ethic and integrity
  • Reliability and punctuality
  • Patience and composure
  • Critical thinking
  • Verbal and written communication
  • Telephone skills

Timeline

Crew Member

AMC Theatres
10.2023 - Current

Cleaning Crew Member

Pendergrass Flea Market, Inc.
02.2022 - 10.2022

High School Diploma -

Discovery High School

No Degree - Accounting

Georgia Gwinnett College
Leslie Guzman