LESLIE MARQUEZ
Dalton
Summary
Dedicated bilingual customer service and healthcare professional with over 9 years of experience in client relations, healthcare support, employee training, and customer satisfaction. Proven ability to resolve complex issues, support cross-functional teams, and mentor new employees in fast-paced environments. Recognized for strong communication skills, professionalism, adaptability, and commitment to delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Health One Alliance
Dalton, GA
08.2025 - Current
- Provide high-quality support to clients by resolving inquiries efficiently and professionally.
- Assist members with healthcare-related questions, claims issues, and account concerns.
- Train and mentor new employees on company procedures, systems, and customer service expectations.
- Maintain confidentiality while handling sensitive client and healthcare information.
- Collaborate with internal departments to ensure timely issue resolution and client satisfaction.
Brand Ambassador
American Eagle Outfitters
Dalton, GA
11.2022 - Current
- Promoted brand engagement through positive customer interactions and product education.
- Assisted with promotional events and customer outreach initiatives.
- Built rapport with customers to increase brand loyalty and enhance customer experience.
- Trained and supported new ambassadors on communication and engagement strategies.
Client Services Trainer
Health One Alliance
Dalton, GA
04.2022 - 08.2025
- Facilitated training programs for new hires and existing staff in customer service operations and healthcare procedures.
- Provided one-on-one coaching and mentorship to improve employee performance and engagement.
- Assisted in developing training materials and interactive learning activities.
- Supported onboarding efforts that improved employee readiness and productivity.
- Acted as a resource for employees needing guidance on systems, policies, and workflows.
Bilingual Client Service Representative
Health One Alliance
Dalton, GA
01.2017 - 04.2022
- Assisted English- and Spanish-speaking clients with healthcare inquiries and claim resolutions.
- Delivered accurate information while maintaining professionalism in high-volume environments.
- Handled sensitive member information in compliance with HIPAA and company policies.
- Supported operational consistency by training new employees on procedures and customer service standards.
- Built strong client relationships through empathy, communication, and problem-solving skills.
Education
High School Diploma - undefined
Dalton High School
Dalton, GA05.2011
Skills
- Customer Service & Client Relations
- Medical Claims Support
- Employee Training & Onboarding
- Bilingual Communication (English/Spanish)
- Conflict Resolution
- HIPAA & Confidentiality Compliance
- Problem Solving
- Professional Communication
LANGUAGES
English – Fluent
Spanish – Native/Bilingual Proficiency
Timeline
Client Service Representative
Health One Alliance
08.2025 - Current
Brand Ambassador
American Eagle Outfitters
11.2022 - Current
Client Services Trainer
Health One Alliance
04.2022 - 08.2025
Bilingual Client Service Representative
Health One Alliance
01.2017 - 04.2022
High School Diploma - undefined
Dalton High School