Leslie Scruggs
Valdosta
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
2002
2002
years of post-secondary education
Work History
Assistant Manager
Vape On Smokeshop
Brewton
04.2024 - 05.2025
- Assisted in managing daily store operations and staff scheduling.
- Provided excellent customer service to enhance client experiences.
- Maintained product inventory and organized stock displays effectively.
- Trained new employees on store policies and customer interaction techniques.
- Handled cash register transactions and managed daily financial reports.
- Collaborated with management to implement promotional initiatives in-store.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
Cashier
Burger King
Brewton
10.2023 - 04.2024
- Processed customer transactions efficiently at fast-paced restaurant.
- Maintained clean and organized cash register area during shifts.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and debit transactions accurately and securely.
- Collaborated with team members to ensure smooth service delivery.
- Resolved customer complaints promptly and professionally in busy environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Murphy USA
Brewton
03.2022 - 09.2023
- Processed customer transactions efficiently at fast-paced restaurant.
- Maintained clean and organized cash register area during shifts.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and debit transactions accurately and securely.
- Collaborated with team members to ensure smooth service delivery.
- Resolved customer complaints promptly and professionally in busy environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
GED
Monroeville , ALSkills
- Staff scheduling
- Inventory management
- Cash handling
- Employee training
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Team building
- Goal setting
- Workplace safety compliance
- Schedule oversight
- Customer service and satisfaction
- Business development
- Customer service
- Compliance
- Sales growth
- Problem-solving
- Customer rapport
- Money handling
- Customer relations
- Closing oversight
Timeline
Assistant Manager
Vape On Smokeshop
04.2024 - 05.2025
Cashier
Burger King
10.2023 - 04.2024
Cashier
Murphy USA
03.2022 - 09.2023
GED