Leslie Sullivan
Woodstock
Summary
Enthusiastic and ambitious bilingual customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires by delivering legendary service on every interaction.
Overview
1
1
Language
10
10
years of professional experience
Work History
Seguros CRM Blended
Progressive
Remote
09.2024 - Current
- Led collaborative efforts with team members to develop creative engagement initiatives that promoted motivation and supported performance goals.
- Established credibility and trust with clients through transparent communication in English and Spanish about policy options, costs, and benefits.
- Leverage problem-solving and critical-thinking skills to resolve customer concerns and ensure positive outcomes.
Call Center; Front Desk; Insurance/Collections Coordinator
A Smile 4 U
Alpharetta, GA
04.2021 - 09.2024
- Prepared and verified insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Trained and mentored junior staff on best practices in collections management and customer communication.
Trainer; Quality Assurance
AssuranceAmerica
Atlanta, GA
12.2019 - 04.2021
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Manager; Insurance Agent
Velox Insurance
Marietta, GA
06.2018 - 12.2019
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, renters and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
Sprint
Decatur, GA
03.2016 - 06.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Resolved customer service issues promptly.
Education
High School Diploma -
Etowah High School
Woodstock, GASkills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Decision-making
Communication
Training and Development
Computer Proficiency
Spanish
Languages
Spanish
Native or Bilingual
Timeline
Seguros CRM Blended
Progressive
09.2024 - Current
Call Center; Front Desk; Insurance/Collections Coordinator
A Smile 4 U
04.2021 - 09.2024
Trainer; Quality Assurance
AssuranceAmerica
12.2019 - 04.2021
Manager; Insurance Agent
Velox Insurance
06.2018 - 12.2019
Store Manager
Sprint
03.2016 - 06.2018
High School Diploma -
Etowah High School