Leslie "Gaby" Montes
Gainesville,GA
Summary
Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver devoted to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with little to no supervision.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Crane Transport, INC.
08.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers and drivers who needed assistance.
- Scheduling and accommodating to customers needs and wants.
Bank Teller
HallCo Community Credit Union
09.2017 - 06.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained accurate records of customer transactions in line with bank procedures.
Education
Surgical Technology
Medical Institute Of Northeast Georgia
Braselton, GA07.2021
No Degree - Nursing
University of North Georgia
Gainesville, GAHigh School Diploma -
Johnson High School
Gainesville, GA05.2017
Skills
- Documentation
- Service Standard Compliance
- Reading Comprehension
- Conflict Resolution
- Microsoft Word and Report Preparation
- Administrative and Office Support
- Recordkeeping Strengths and organization
- Medical Terminology Knowledge
- Managing Multiple Tasks
- Computer Proficiency
- Calm and Professional Under Pressure
- Ability to quickly grasp new concepts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Crane Transport, INC.
08.2018 - Current
Bank Teller
HallCo Community Credit Union
09.2017 - 06.2018
Surgical Technology
Medical Institute Of Northeast Georgia
No Degree - Nursing
University of North Georgia
High School Diploma -
Johnson High School
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